STRAUSS Property Management GmbH Graz Branch

Unfortunately, I am very disappointed with the service provided by this property management company. Problems are often met with unclear responsibilities, outdated information, and lengthy resolution processes. The high staff turnover is particularly noticeable. Contact persons are constantly changing. Mistakes or oversights are frequently blamed on former employees instead of taking responsibility and finding solutions. I also find the communication unsatisfactory. Their website advertises "top-notch service" and "reliability in all matters"—however, my experience has been characterized by constantly changing contact persons, unclear responsibilities, and a lack of reliability. I absolutely cannot recommend this property management company.

If I could give -10 stars I would right away. The absolute worst property management there could be. I have a balcony leak for 16 months already and they don't even reply my emails. absolutely the worst client oriented company there is.

Today, after contacting the property management company about a technical defect in a property, a mechanic was organized within a short time - perfect.

Great team, quick responses to questions, there were absolutely no problems! Highly recommended!

Beware of this property management company! Unfortunately, I can only advise against working with this property management company. They either don't respond to calls or emails at all, or only after an extremely long delay. Another extremely concerning issue is the unusually high staff turnover. There are constantly new contacts who seem barely trained and have no information about the current condition of the property or past events. This makes communication even more difficult. Furthermore, the operating cost statement raises questions. It regularly contains questionable items that cannot be explained in any way. Transparency and accountability are completely lacking. Overall, a disappointing and frustrating experience.