Frequently asked questions

Veted is a directory that finds, vets, and AI-scores real estate contractors and professionals across 24 European countries. For any service in any covered city, Veted verifies each business, reads every available review and publication online, summarises them into one honest assessment, and surfaces only the top five professionals per search, each with a full five-dimension score breakdown. Its purpose is to remove the research and decision fatigue from hiring someone you can trust. Its tagline is “Property Value, Made Clear.”

Google and Yelp list every business and leave you to read hundreds of reviews yourself, often in a language you do not speak. Veted does the opposite. It independently verifies each business’s licence and insurance before listing, reads the reviews across every source and language for you, and surfaces only the top five per search with a transparent five-dimension score. A business cannot pay to pass verification or to change its AI summary, and businesses cannot edit or hide their reviews.

Every listing is scored from 0 to 100 on five dimensions. Quality of Work reflects the standard of the finished job as described in reviews. Experience reflects how long-running and proven the business is, based on review volume and history. Responsiveness reflects communication and reliability. Customer Rating maps the business’s Google star rating onto the 0-100 scale. Price vs Market Avg. reflects how the business’s pricing compares with the typical market rate for its category, where a higher score means better value for money. Together they give one comparable picture of a business.

The scores are algorithmic, not editorial. A Claude AI model reads each business’s public reviews and produces the Quality of Work, Responsiveness, and Price vs Market Avg. scores. Customer Rating is mapped from the Google star rating, and Experience is derived from review volume as a proxy for time in business. No one can buy a higher score, and Veted does not manually override the AI output.

Veted covers 24 European countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Scotland, Spain, Sweden, Switzerland, and the United Kingdom. It lists 36 service categories, from general contractors, plumbers, electricians, and roofers to real estate agents, mortgage brokers, notaries, and property lawyers.

Yes. Browsing the directory, reading reviews, and contacting professionals is entirely free.

Veted gathers each business’s public reviews from across the web, distils them into an honest AI summary that surfaces recurring complaints as well as praise, and scores every listing on five dimensions so you compare on substance, not a single star rating. Automated licence verification against national registries is rolling out; the Veted shield marks businesses that have cleared those checks.

Tell us. If multiple users report the same problem, we suspend the listing pending review. We refresh listings’ reviews and ratings regularly. We are not the warranty for the work, but we will not knowingly leave a misbehaving business listed.

We haven’t aggregated that city-and-category combination yet. Use the "Get Verified" link to nominate someone, including yourself if you happen to be the contractor.

The form takes about 5 minutes. The verification questionnaire we email back takes another 10. From application to live listing is typically 2 business days.

Most rejections fall into three buckets: a licence number that does not match the registered entity name, expired or missing insurance certificates, or a public review history with unresolved formal complaints. We will tell you which one applies and what would change our decision.

Your listing goes live the same week. You can edit photos, hours, services, and respond to reviews from your profile. The Veted-verified badge appears on your card. There is no payment required for inclusion, and we do not gate verification behind a subscription.

No. The reviews and AI summary on Veted are pulled from your public Google Business profile and re-summarised every 30 days. We do not let businesses curate or hide criticism, that is the entire point of the directory.

Today, for most listings: we read the full public review history a business has earned across the web, not just its star average, summarise it into an honest assessment including recurring complaints, score it on five dimensions, and surface the credentials the business publishes. What we do not yet do for every listing is independently check those credentials against a national registry. That verification is being rolled out registry by registry, starting with the countries whose registers are publicly searchable, and only listings showing an explicit verification status have been through it. We would rather tell you that than imply a check we have not run.

The review analysis is automated: we gather the public reviews, and a language model reads them in their original language and summarises what customers consistently said, good and bad. Nobody edits that output to flatter a business. Registry verification, where it has been rolled out, is a check against the relevant national register, Boverket in Sweden, Sikkerhedsstyrelsen in Denmark, IMPIC in Portugal, Camera di Commercio in Italy, and their equivalents. We expand it country by country rather than claiming coverage we do not have, because several national registers are not straightforwardly searchable.

A modern Anthropic Claude model reads recent Google reviews and produces three things: a one-sentence neutral summary, three specific praises customers consistently mention, and zero to two honest complaints if any recur. We never edit, hide, or override the output.

Yes. Browsing the directory is free for users, and a verified listing is free for the business. We do not charge for verification, the badge, or inclusion in the directory. Optional paid services exist for already-listed businesses, but they do not affect whether a business gets vetted in the first place.

No. Inclusion is editorial and stays free. The optional services we sell are separate from verification and clearly labelled where they appear.

Two streams, both opt-in for businesses that are already verified and listed. (1) A placement boost within the displayed top-5 results for a category in a specific city, clearly marked as promoted. (2) A referral fee paid by participating businesses when a Veted-introduced enquiry becomes a paid job. Neither service influences who passes verification, the AI summary content, or the underlying listing. We do not sell advertising, contact-list data, or generic lead-form access.