HGS Home Appliance Service
An Innsbruck appliance repair service with inconsistent diagnostics and frequently disputed pricing.
What customers love
- Quick turnaround when repair is completed successfully
- Machine returned in working condition in straightforward cases
- On-site technician visits available
Worth noting
- Repeated billing for unresolved faults, with costs escalating across multiple visits
- Flat-rate call-out fees charged for very short visits with no effective repair
Best for
Customers with simple, common appliance faults needing a single straightforward repair.
Attribute scores
Recent reviews
My Melitta coffee machine was sent in for repair, and everything went perfectly. The repair was quick and the coffee machine is working again 😊👍
Disastrous service!!! After waiting three weeks for a technician, he discovered a spring that had popped out, reattached it, and left five minutes later. When asked if there was a reason for this and if it could happen again, the answer was no. Of course, two hours later, it stopped working again… Customer service was unavailable due to the weekend – I called immediately on Monday and learned that HGS is no longer responsible for AEG appliances. Even the owner refused to help, as his company was no longer responsible… I probably don't need to say more… except this: a YouTube tutorial explained that a popped spring is typical of a defective drive belt… since no one wanted to help us, my husband took care of it himself… very exciting, as he's not a technician…
I wanted to get our coffee machine repaired because it kept displaying an error message. I didn't hear anything from the company for four weeks. After contacting them, I was able to pick up the machine; according to the employee, nothing was wrong with it. The bill still came to over €60. I tried it at home, and the same error message appeared as before the supposed repair. I took the machine back again. Now, apparently, the drive mechanism was broken. The cost was €120, not including labor. I was offered a repair bonus, which would supposedly make it cheaper. I waited another two weeks and drove back myself. Now, the replacement part suddenly costs around €200, not including labor. The bottom line: three trips for nothing but trouble, €60 down the drain, and in the end, I'm just going to buy a new machine. :( What a shame!!
A 5 km trip, a flat fee of almost €60. After barely 1.5 minutes, they determined that the device (4.5 years old) was beyond repair and not worth the effort. They were only there for 5 minutes, but charged for 30 minutes, also at a flat rate, totaling over €40. Plus 20% VAT. The bill came to €120. Consumer protection acknowledges the price gouging but can't help me. They can do whatever they want. Never again! I'll warn everyone.
When you walk into the shop, it smells like a smoky bar. Not exactly pleasant. I find my replacement part far too expensive, and it doesn't even fit properly. There's no warranty on the part if you install it yourself. I'm not paying almost €150 for installation, including travel, when all they do is tighten and loosen six screws.