RE/MAX Recon 1 Innsbruck
Innsbruck real estate agency with inconsistent service quality; excellence when engaged personally.
What customers love
- Thorough, personalized analysis of individual circumstances
- Professional and transparent handling of entire transaction process
- Competent, reliable support from start to completion
Worth noting
- Unresponsive to emails, communication only by phone
- Unprofessional conduct; attempted illegal rent contract fee arrangements
Best for
Property buyers and sellers seeking detailed professional guidance from experienced agents.
What reviewers warned about
Issues raised independently by two or more reviewers of RE/MAX Recon 1 Innsbruck, with what to ask before you hire. These are reports by customers, not findings by Veted.
Repeated failure to respond to written communication
Moderate2 reviewers, 2018-2019One reviewer stated they did not receive answers to emails and were only contacted by phone; another reported promises to send offers went unfulfilled despite three in-person visits.
Ask before you hire: Request a sample email response time commitment and ask how offers are documented and sent.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
The entire purchasing process was extremely professional, transparent, and reliable. Mr. Karbacher was always available, competent, and provided excellent support from the initial conversation to the successful completion of the transaction. We particularly appreciated the prompt communication, the honest and trustworthy advice, and the structured and seamless execution. We felt very well taken care of throughout the entire process.
I recently had a conversation with Mr. Matthias Karbacher of RE/MAX Recon and was very impressed. Mr. Karbacher handles clients who want to sell or rent their properties with great care and professionalism. It's particularly noteworthy that he takes ample time to thoroughly analyze individual circumstances and provide well-founded advice based on that analysis. It's clear that this isn't just a standard process, but rather a genuine, personalized approach. This thorough and dedicated service builds trust and makes you feel like you're in excellent hands. Anyone considering selling or renting a property is definitely in good hands with Mr. Karbacher. Highly recommended!
Annalisa was very professional and helped very good with the whole proces from showing the property till signing the contract. She is very easy to approach and respons fast on questions. In short: A very good experience!
I have never met so unprofessional people. They promise to answer, to send a offer and no any result. I have been there 3 times.
Extremely unprofessional and weird. The agent didn't speak English (the website says he does), didn't answer a single email, only called on the phone - later I understood why. He didn't want anything in writing because he tried to offer us "a discount" for Mietvertragserrichtungskosten, saying that we can pay 400 instead of 700 euro, just without getting a receipt. Requiring this money from a tenant (not mentioning the receipt thing) is ILLEGAL in Austria. When i asked for explanation, he became very rude and demanded the payment, threatening that he'll find someone else who will agree to pay. UPD: I never asked anyone to talk to anyone. I heard about the Mietvertragserrichtungskosten from your agent in the same sentence with the discount-no-receipt offer.