SEKURUM

4.6·61 reviews
Leopoldstraße 48, 6020 Innsbruck, Austria, Innsbruck, Austria
Veted AI Summary

Austrian security systems retailer offering competitive prices and fast delivery, but inconsistent complaint resolution.

What customers love

  • Fast delivery within 3 business days
  • Friendly staff with quick in-store service
  • Wide selection of safes and locks

Worth noting

  • Refused refund for undelivered safe, blamed customer for liability risk
  • Poor product quality and inadequate customer service response to complaints

Best for

Customers needing quick safe purchases with in-store support in Innsbruck.

Attribute scores

Quality of Work62
Experience65
Responsiveness58
Customer Rating92
Price vs Market Avg.75

Recent reviews

Wolfgang Wendland2mo ago

I placed my order on Sunday, and the goods were delivered on Wednesday. So, less than three business days. Everything arrived well-packaged and undamaged. Fast delivery, and the price, at least for the product I ordered (I compared similar products in other shops), was excellent. I also didn't have to pay any shipping costs. I'm very satisfied.

M. Walter3mo ago

I ordered a briefcase. The price was 141 CHF. It arrived damaged because the workmanship was so poor that it didn't survive shipping. The package also contained customs documents. The goods were valued at €67. The country of origin was China. A separate invoice for import tax of 21.70 CHF then arrived. I emailed customer service. I received a quick reply, but it was clear my email hadn't even been read. Disappointing. Never again.

Z. N.1y ago

This company is a safe dealer who delivers on his promises. My online order was processed quickly and efficiently, from its receipt to the delivery of the goods. I would particularly like to commend the very fast delivery. The specialist shipping company lived up to its reputation. The safe was transported to its destination in no time, unpacked, and the packaging material was immediately taken away.

Kostrik Yevgeniya2y ago

A company of scammers. In June 2023, I paid a 50% advance for the safe. They couldn't deliver the safe. Reason for failure to deliver the safe: the safe needs to be raised to the third floor and if the safe falls, the buyer must be held liable for damage I asked for my money back. I called the office and the director was constantly sick or absent. An accountant without a director decides nothing. The money was not returned. I am writing a letter to the executive department. If you want to give money as a gift, buy goods from them.

Florian Tschurtschenthaler2y ago

Sekurum employs very friendly staff! The customer service is excellent. I needed to extend a lock cylinder, and it was done in 5 minutes, allowing me to take it with me immediately. They have many safes and key variations on display. Great store!