Bascom
Vienna-based security systems supplier known for proactive customer contact and a flexible return policy.
What customers love
- Proactive phone contact when order issues are detected
- Full return policy with refund within three days
- Patient, personalised advice from named staff members
Best for
Customers seeking camera and recorder systems with attentive pre-sale and after-sale support.
Attribute scores
Recent reviews
excelent, direct and pleasant
Excellent, patient advice. I ordered two different Bascom cameras with recorders and a return policy. After payment, Mr. Thomas R. sent the system components for testing with a full return policy and immediate (3-day maximum) full refund. I will report separately on setup, complexity, reliability, and other aspects.
Excellent camera system. Easy to install, and best of all, the professional and friendly customer service. Highly recommended.
I was immediately contacted by Bascom by phone because one of their employees found it odd that the order had been placed three times (due to a technical problem). This employee then simplified the order process for me and promptly sent me a new pro forma invoice. Perfect service! Thank you.
The delivery arrived safely. But I must especially commend the excellent customer service. They were truly dedicated to their customers (I can only mention Mr. Griesbauer as a representative, as I had no contact with anyone else). Perfect support and service – top-notch! Best regards, Josef Piermayr