Provas Immo Management BVBA
Antwerp real estate agency with responsive staff but variable pricing transparency and occasional service inconsistencies.
What customers love
- Staff attentiveness and responsiveness to questions
- Clear communication and well-organized documentation
- Personal involvement and dedication to clients
Worth noting
- Unexpected charges and significant refund delays
- Inconsistent standards and responsibility-shifting between staff
Best for
Buyers seeking dedicated guidance through purchase process with experienced agents.
Attribute scores
Recent reviews
Disappointing experience with Provas Immo (contact: Ann). The apartment was promised to be cleaned before move-in, but it wasn’t (dishwasher full, fridge not emptied, and floors dirty). When we pointed this our, Provas shifted responsibility to the owner, and we had to clean everything ourselves. Later, when relocating abroad, we agreed with the owner that our deposit would be refunded minus reasonable admin fees if we found a new tenant. After we did, Provas unexpectedly charged €1,250 instead of the €250 previously mentioned and delayed the refund for over two months. We only received it after the owner personally intervened. Not recommended due to poor communication and lack of professionalism.
After my phone call with Emelie Absolutely fantastic!!!!!! Dear people, I recommend you for information or if you want to rent/buy something This real estate agency is truly top-notch They listen attentively to what you want first and really do their best to help you Highly recommended👌👌👌👌
Me and my wife bought our first appartment with Provas (represented by Sofie). From start to finish it was a great experience, every step of the process was made clear to us, Sofie was always extremely kind and responsive to all our questions and we felt safe and assured through the whole process. All the documents for the apartment were provided to us in time, well organized and structured. Provas made a big difference in our experience of buying, sometimes you can forget how happy of a moment it is when you're lost in paperwork, but for us it was surely not the case. We sincerely recommend Provas and would definitely make business with them again in the future. Thanks Sofie!
Excellent service and professionalism! We had a fantastic experience with Provas, and in particular with Gaëlle and Sofie. Their dedication, professionalism, and customer-oriented approach made the entire process smooth and pleasant. They were always ready with advice, responded quickly to questions, and ensured that everything was arranged down to the last detail. Their expertise and personal involvement really made the difference. Highly recommended! Thank you Gaëlle and Sofie for your amazing service!
We worked with Provas to rent a property. Our contact was Ward, everything went smooth and he helped a lot with our questions.