ERA Châtelain Schuman
Brussels real estate agency with strong sales team but inconsistent rental-side professionalism.
What customers love
- Proactive agents who explain strategies and options patiently
- Individual agents like Lionel, Olivier, and Amélie go extra mile
- Attentive follow-up and personal concern for client satisfaction
Worth noting
- Poor landlord vetting; agency unwilling to intervene on deposit disputes
- Unprofessional key documentation and inconsistent staff courtesy during rentals
Best for
Selling properties with experienced agents; less suitable for tenant protection.
Attribute scores
Recent reviews
I had a very good experience with Laura. She is professional, kind, and helpful. I would happily recommend her to anyone.
If you want your deposit stolen by a terrible landlord, go ahead and rent with these people. They do business with landlords who don't follow the law, will steal from you and won't fix anything that is broken in the apartment. According to them, they are unable to do anything. So if they are not doing anything, why even open a real estate agency? Apart from that, they are insanely unprofessional. They don't even record how many keys are handed in the beginning and end of lease. And some of them are straight up unpleasant to deal with, rude and will treat you badly. Avoid my mistake and never trust them.
Big thanks to ERA Chatelain team, and most specifically to @Lionel Estalrrich agent immobilier, for the top professional support in selling my apartment in Ixelles. From the very first encounter, trust was built and the process was put in motion. I could count on Lionel's experience, advice, efficiency, responsiveness, and pro-active and pragmatic approach from day one to the very last one!
I chosed Era Chatelain for the third time and I certainly don't regret it. This time, I had to sell a house and I was to lucky to find Olivier and Laurent, my Dream Team. They are so nice, dependable and professional. They never hesitated to call me, to take the time for explaining things, with patience and warmth.They did an excellent job at selling the house, finding the best strategies to valorize it and never losing any opportunity to make the best deal. I am sure that the buyer totally trusted them as I did. Great, smart and friendly employees and super agency!
I had the pleasure to collaborate with Ms. Amélie Corbeau. She has been very attentive, helpful and kind from the very beginning. She gave me advice, she answered all my questions, listened to my personal concerns, and even called me after I got the keys of my new apartment just to ask whether everything went smoothly. She is a hardworking and excellent professional, who takes that extra mile for the client's satisfaction. I highly recommend collaborating with her if you are looking for your new home.