AG Insurance Charleroi
Customer reviews are limited, verify references directly before hiring.
Worth noting
No recurring concerns found across reviews.
Best for
Standard residential work with prior reference checks.
What reviewers warned about
Issues raised independently by two or more reviewers of AG Insurance Charleroi, with what to ask before you hire. These are reports by customers, not findings by Veted.
Claim payment delayed 3+ months despite valid coverage
Serious2 reviewers, 2026Two reviewers reported claims declared valid but remaining unpaid after 3+ months despite policyholder being in good standing and premium payments current. Both escalated to legal action or threatened it.
Ask before you hire: Ask for typical claim-to-payment timeline in writing, with examples of recent settlements.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
Insured with P&V. Claim filed legally, payment made on time... 3 months later, still no compensation. We're taking legal action. You don't deserve the one-star rating you're required to give. What a disaster this insurance company is!
For many years, I've been paying for insurance that failed to deliver when I experienced a claim. A delivery driver hit my wall while I was out and then drove off. I wasn't at fault, but I couldn't get the repairs done because the compensation I received was ridiculously low after the deductible was deducted. The assessor had overlooked this detail and quoted me a different amount. After questioning me, he said the accounting department would likely pay the full amount and then seek reimbursement from the other party. This didn't happen at all. Furthermore, the incident occurred in January 2025, and I haven't heard anything about the claim I filed. They were supposed to get back to me "promptly." And yet, only after I followed up, they told me they hadn't heard from the other party and were sending another letter. I'm seriously considering switching my home insurance to a company that will have my best interests at heart and isn't just focused on pocketing the monthly payments. In short, choose a different insurance company!
Très mauvaise expérience : les compagnies d’assurance jouent toujours sur les petits détails, modifient les règles à leur avantage et évitent de payer les dommages en prétendant que ce n’est pas mentionné dans les clauses. En plus, elles ne donnent pas les bonnes informations, sont toujours sous pression et cherchent à terminer les appels le plus rapidement possible. En bref, d’après mon expérience personnelle : fuyez-les.
The accident occurred on December 18, 2025, and the premium vehicle was declared a total loss on January 19, 2026. Only email exchanges have taken place with the claims adjuster, resulting in a second, slightly upward reassessment (after insisting with the adjuster) received on February 19, 2026. Since then, and despite several emails sent to AG Insurance with the claim reference number, and despite a final follow-up dated February 19, 2026, AG Insurance has shown me complete indifference! It is now almost three months since the date of the accident, and I have still not received compensation, even though my insurance is up to date (third-party liability and comprehensive policies renewed and paid on time). Unfortunately, AG Insurance's administrative handling of claims is appalling overall! I therefore reserve the right to take the necessary legal measures should AG Insurance not react within two weeks.
Do not go here they are really bad!