Dryguard

4.0·8 reviews
Kasteellaan 89, 9000 Gent, Belgium, Ghent, Belgium
Veted AI Summary

Affordable damp treatment service with competitive pricing but inconsistent execution quality and communication issues.

What customers love

  • Professional and honest approach to pricing
  • Quick availability and fast project completion
  • Manager Elcerlyck demonstrates reliability and integrity

Worth noting

  • Sloppy execution with glue spread on unprotected surfaces and walls
  • Poor communication and non-response to damage claims and emails

Best for

Budget-conscious customers willing to accept execution risks for lower costs.

Attribute scores

Quality of Work62
Experience35
Responsiveness35
Customer Rating80
Price vs Market Avg.78

Recent reviews

Thainka Huyghebaert1y ago

The work seems okay as far as we can see. The work is very sloppy, so be sure to cover your furniture. They don't ask for nothing, as there's glue everywhere, even on the walls they weren't supposed to cover and the ceiling. Furthermore, our floor was damaged, and they keep answering my emails vaguely and ignoring them. I told them I understand the furniture and am willing to pay for it myself because we forgot to cover it, but the holes in the floor—you'd expect more from such companies. The only response we received was, "The holes aren't next to the wall, so it probably isn't ours." Even after sending proof, we haven't heard anything since.

Careleine Kerstens2y ago

Professional, friendly, and able to come by quickly. Honest and don't try to push anything on you!

S VP3y ago

Initial contact was good and professional, but the execution was less so. Dryguard sent an employee who didn't speak Dutch. Communication was difficult. Vertical injections weren't carried out to a height of 1 meter as agreed. The entire wall was drilled through instead of the 5 cm wall thickness stated on the product sheet. Drill holes weren't blown out before injection. Drill holes were sealed with polyurethane foam, which quickly fell out. Worst of all: the facing bricks were damaged/cracked/broken in eight places due to drilling too deep (the entire interior wall, through the cavity wall to the facing brick). I'm still waiting for a response.

n nietvantoepassing3y ago

Very satisfied. Clean and fast work delivered at the best price. I would recommend it to everyone.

Marion Robeet3y ago

Very satisfied! Elcerlyck (the manager) is very professional and honest 👍