Termis
A Rijeka HVAC installer praised for on-site work but repeatedly criticised for post-sale unresponsiveness.
What customers love
- Professional and polite installation crews on-site
- Capable of handling large whole-house HVAC projects
- Pleasant and accommodating staff during active projects
Worth noting
- Phones and emails go unanswered after warranty period expires
- Equipment faults from day one left unresolved by management
Best for
Customers who need initial installation and do not anticipate after-sales support.
What reviewers warned about
Issues raised independently by two or more reviewers of Termis, with what to ask before you hire. These are reports by customers, not findings by Veted.
Unresponsive to service calls post-installation despite system defects
Moderate2 reviewers, 2021-2023Two reviewers reported that after initial installation of heating/cooling/solar systems with multiple defects requiring fixes, the company became unresponsive to phone calls for repairs or routine maintenance.
Ask before you hire: Request details of post-installation service response times and warranty service callbacks in writing.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
The installers are top notch, professional, polite, and DELICIOUS. The "management" is the complete opposite of the guys who worked for them. The pellet stove I bought from Termis was not working properly from day one. After the warranty expired, they stopped answering the phone. I had to buy a new stove. I didn't even get a response via email or the social media they advertise on.
Absolutely professional and helpful, ! They did my heating/cooling/solar system for the whole house, there were a lot of complaints, but they managed to finish, and now when you call them to fix the problem or do a regular service, they don't answer at all... All the craftsmen who worked then no longer work for them. Unfortunately, just another company that collects the money and leaves!
Excellent quality and fast. Recommendation!
Extremely professional, kind, accommodating. It was a great pleasure doing business with you, I look forward to future collaboration! Mia
Responsible and serious company for large and small businesses. Extensive experience, pleasant and cheerful staff.