Mareš Gate Systems
Czech door and shutter specialist offering quality installations with responsive service, but strict warranty terms.
What customers love
- Fast installation and delivery of custom-made doors
- Professional technicians who fix problems promptly
- Clean, precise workmanship on complex projects
Worth noting
- Warranty excludes dust damage; unprofessional warranty dispute handling
- Poor technical support during warranty claim discussions
Best for
Homeowners seeking custom garage doors, roller shutters, and terrace solutions with reliable installation.
What reviewers warned about
Issues raised independently by two or more reviewers of Mareš Gate Systems, with what to ask before you hire. These are reports by customers, not findings by Veted.
Door malfunction within 6 weeks; warranty denied for dust
Moderate2 reviewers, 2022Two reviewers reported doors stopped working after approximately 1.5 months of use. The company's technician attributed failure to dust and refused warranty coverage, requiring customers to pay repair and shipping costs.
Ask before you hire: Ask for a copy of the warranty terms and dust exclusion clause in writing.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
The company "Vratové systémy Mareš" installed our garage door years ago. A few weeks ago the door broke down. After reporting the problem, the company sent two of its employees to repair it in a short time. They promptly and correctly fixed the problem.
I contacted Mareš Gate Systems when implementing outdoor shading, the company recommended outdoor roller shutters. After the consultation, the survey followed, the installation itself and everything works as it should, I appreciate both the speed and the precise and clean work done.
We have contacted the company Vratové Systémy Mareš for the second time, this time for a terrace roof and again we are very satisfied. Fast delivery, everything made to measure and professional service, I can only recommend it.
Unfortunately, I have to share a bad experience. We only had the door for a month and a half and it stopped working. Given that I have access to the attic and the barn where the new door is installed, I of course insisted on a repair. After my insistence, they sent a technician, but he gave the reason as dust. Really dust! I had no idea that the door had to be in a sterile environment to work. Of course, the warranty does not cover dust and therefore I have to pay for the repair plus the shipping costs. I had a 20-minute conversation with one of the employees and I was shocked. Unprofessional approach, ridiculous arguments. We could not do anything and we have to pay. I do not recommend this company.
After installation, we only had them functional for a month and a half, the complaint was not accepted due to dust. Yes, I repeat, due to dust! Which logically the complaint does not apply to. Very unprofessional telephone negotiations. I do not recommend this company.