ROOF System
A Plzeň roofing company with friendly staff but a noted weakness in complaint handling.
What customers love
- Friendly and approachable staff
- Roof installation completed to a reasonable standard
- Generally positive customer impressions overall
Worth noting
- Incorrect plank installation left customer to fix costly mistake themselves
- Refused to address a valid complaint, dismissing the customer outright
Best for
Customers who can supervise the work themselves and verify technical details on-site.
Attribute scores
Recent reviews
Maybe the company works well but does not have complete knowledge, so that one does not have to supervise their work or hire a construction supervisor. They did the roof well, but when laying the first plank, they turned it with the groove up, even though they knew that we would make the ceilings entirely from the planks and that we would continue with this laid plank. I did the plank cladding of the roof ceilings myself and I had to dismantle all the edge tiles and turn the laid planks and put the edge tiles back again so that I would not have the groove up at the plank joints. It was a huge amount of extra work, partial dismantling of the already finished and paid work and the requirements for a larger number of pieces of scaffolding. Even a craftsman can make a mistake, but the rule is that if it is discovered and the customer points it out, the company will fix it. In this case, I asked for the dismantling of the edge tiles and photos of the laying planks and the company sent me to hell, saying that I should dismantle it myself, which I did, but it was for a complaint. I do not recommend the company.
Friendly staff