Flat Service
Prague-based property manager offering comprehensive rental services with strong owner satisfaction but mixed tenant experiences.
What customers love
- Rent payments deposited reliably and on time
- Fast communication and prompt question resolution
- Comprehensive property management with legal support
Worth noting
- Excessive charges for painting and repairs after tenant departure
- Unclear itemised bills and billing disputes with tenants
Best for
Property owners seeking hands-off rental management with tenant screening and legal support.
What reviewers warned about
Issues raised independently by two or more reviewers of Flat Service, with what to ask before you hire. These are reports by customers, not findings by Veted.
Repeated utility billing errors on final accounts
Moderate2 reviewers, 2024Two reviewers reported final invoices for utilities (water, electricity) that did not match meter readings or were miscalculated, with corrections only requested after the fact.
Ask before you hire: Ask if they verify meter readings before issuing final invoices and request a sample final accounting.
Deposit held or deducted without prompt settlement
Moderate2 reviewers, 2024Two reviewers reported deposits withheld for extended periods (up to one year) or deducted for repairs claimed after move-out and signed handover protocol.
Ask before you hire: Request their written deposit return timeline and ask how disputes after signed handover are handled.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
We have been working with them for around 1.5 years and are very satisfied with their services. Rent payments are always deposited on time, and everything is handled reliably. Whenever we had a question or needed support, they were helpful in finding a suitable solution. Overall, we are happy with the cooperation and would recommend their services.
Společnost Flat Service poskytuje služby na vysoké úrovni a mohu ji vřele doporučit. Komunikace je bezproblémová, jednám konkrétně s paní Koval, o všem jsem informována včas a vše je absolutně bez starostí. Moc děkuji!
Great team, great service, I am a client for over 5 years now, never had any issues.
Služby firmy Flat Service využívám rok a jsem spokojená, rychlá komunikace, lidský přístup. Vše bez starostí, mohu doporučit.
Bohužel špatná zkušenost, po opuštění bytu a výmalbě účtují 18tis za malování...nyní poslali před žalobní upomínku.
Se společností Flat Service a zejména panem Morsutem mám výbornou zkušenost. Vše proběhlo rychle, hladce a bez zbytečných komplikací. Pan Morsut byl velmi profesionální, vstřícný a vždy ochotně reagoval na mé dotazy. Oceňuji jeho lidský přístup a spolehlivost. Určitě doporučuji všem, kdo hledají rychlé, seriózní a férové jednání.
Идеальная коммуникация, всегда и быстро отвечают, всегда помогают и стараются решить ситуацию, рекомендую