Svane Lock & Security

Very nice man who came and unlocked our apartment. Had told us over the phone what it would most likely cost - and that's what it ended up costing. Came out half an hour after we had called - which was also estimated over the phone. Got the door open despite the fact that our door/lock is an older model and significantly more difficult than I think doors in general are.

Very unprofessional way of dealing. I feel being cheated. First I was told you will charce me 1250 DKK for breakign lock. In receipt you charge me 1776DKK +25% moms, which I was not informed earlier before service. I was simply told that i would be charged 1250 Dkk for breaking lock, Again, I requested your man to change the door lock the next day. He could have taken measurement same day, but instead came next day around 9 morning for measurement and bring the items, which did not fit. Then we agreed on electronic lock for 2500DKK (i was not told +25%moms), and I got the invoice for 3499+25%moms. Normally changing of lock takes 1 hours of work, but I am charged 2 hours. and now you say you have given me discount on working hours and charged me only 2 hours. is this how long professional takes to install lock( 2 hours and more ). Finally after long discussion the 2700dkk+25% moms is charged for the lock ( although you don't tell me about the moms). Is this the way of working professionally. You don't give clear amount at the beginning and cheating customer. This is not good. I consider this as fraud.

Great service, they are so nice and understand your needs. Customer service at its best!