Svane Lock & Security
A Aalborg-based locksmith offering fast response for lockouts and lock replacements in Nordjylland.
What customers love
- Accurate upfront cost estimates given over the phone
- Fast arrival, typically within 30 minutes of calling
- Handles older and more difficult lock models competently
Worth noting
- Prices quoted excluding VAT, leading to significantly higher final invoices
- Billed hours and lock prices disputed as inconsistent with initial quotes
Best for
Residents in Nordjylland needing urgent lockout assistance with clear pricing.
Attribute scores
Recent reviews
Very nice man who came and unlocked our apartment. Had told us over the phone what it would most likely cost - and that's what it ended up costing. Came out half an hour after we had called - which was also estimated over the phone. Got the door open despite the fact that our door/lock is an older model and significantly more difficult than I think doors in general are.
Very unprofessional way of dealing. I feel being cheated. First I was told you will charce me 1250 DKK for breakign lock. In receipt you charge me 1776DKK +25% moms, which I was not informed earlier before service. I was simply told that i would be charged 1250 Dkk for breaking lock, Again, I requested your man to change the door lock the next day. He could have taken measurement same day, but instead came next day around 9 morning for measurement and bring the items, which did not fit. Then we agreed on electronic lock for 2500DKK (i was not told +25%moms), and I got the invoice for 3499+25%moms. Normally changing of lock takes 1 hours of work, but I am charged 2 hours. and now you say you have given me discount on working hours and charged me only 2 hours. is this how long professional takes to install lock( 2 hours and more ). Finally after long discussion the 2700dkk+25% moms is charged for the lock ( although you don't tell me about the moms). Is this the way of working professionally. You don't give clear amount at the beginning and cheating customer. This is not good. I consider this as fraud.
Great service, they are so nice and understand your needs. Customer service at its best!