Nextkey - Nextkey Business
Nextkey offers a free, easy-to-use rental platform with responsive initial service, but tenant support deteriorates post-contract.
What customers love
- Free property search with no hidden fees
- Clear, visually appealing platform with good photos
- Quick initial response and professional process
Worth noting
- Unresponsive to tenant complaints after contract signing
- Negligent property maintenance and ignored repair requests
Best for
Renters seeking free property listings with user-friendly interface and straightforward initial rental process.
What reviewers warned about
Issues raised independently by two or more reviewers of Nextkey - Nextkey Business, with what to ask before you hire. These are reports by customers, not findings by Veted.
Non-responsive to tenant maintenance complaints post-contract
Moderate2 reviewers, 2025Two reviewers reported that after signing a contract, NextKey became unresponsive to complaints and maintenance requests submitted via official email, abandoning communication about property issues.
Ask before you hire: Request NextKey's written service-level agreement or policy on response times for maintenance complaints after lease signing.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
Super easy and clear platform Nextkey made it really easy for me to find a rental property. The platform is clear, beautiful and easy to use – and it was a big plus that all properties were presented with good pictures and clear information. I experienced a quick response from nextkey and the whole process felt safe and professional. The best thing is that you can find properties for free with no hidden fees. Definitely recommended if you are on a property hunt 👍
We found our accommodation through nextkey. They were incredibly nice and helpful. Can only recommend nextkey.
Never use the services of this landlord. Never. All your complaints or requests will be ignored. You will be left alone with your problems, for which the landlord will be responsible. Once the contract is signed, NextKey simply disappears, considering its mission accomplished. You will be forced to use, for example, shared washing machines with black fungus, defective washing machines that stop washing due to water pumping problems, and NextKey will tell you that it is your own fault. So, I pay the deposit, move out, and I will never use NextKey again and I don't wish it on anyone. UPD: Of course, I saw NextKey's response to my comment. I would like to emphasize: all communication regarding problems in this house is conducted specifically with NextKey, with their official email. This means that the landlord you are referring to has delegated communication regarding all real estate issues to you. And in any case, with this comment, I want to protect other potential clients of yours from using your services. Since your services are free, this affects the quality of further service by the landlord. You must be responsible for those landlords whose services you represent when you help people find and rent housing.
terrible company. terrible. regretted that I contacted them. as soon as they receive the signed contract - you are nobody to them and they call you nothing. They do not fulfill their duties as a landlord. In particular regarding Lollandshus on Lollandsgade 15-17-19. I regretted a thousand times that I signed a contract with them. Do not repeat my mistakes. Look for more responsible landlords.
I would recommend Nextkey at any time, they are incredibly helpful and service-minded - and they understand what you are looking for in a home. Very easy and uncomplicated :-)