Virgas

We've purchased two gas water heaters from Virgas OÜ, and both times they've malfunctioned within two years. Calling a technician to inspect them costs 50 euros. As the receptionist put it, "That's the law." This company left a bad taste in my mouth.

I called to request a repairman; one of the four burners on my gas stove wasn't working. Someone picked up the phone and hung up. I called the second number, and a male voice kindly answered, "We service boilers and water heaters, but you need to clean the stove yourself somehow." I asked who else could do this. They said, "I'm busy with the water heater right now." Please rate the level of service...🤬

Ранее всегда обращался за помощью и всегда был доволен, но так было до последнего обращения к фирме. В этот раз пришел мастер и по сути ничего не сделал, потому как он устранил следствие, а не причину. Причину пришлось исправлять самому, используя свой инструмент и подручные средства.

My boiler broke down during the heating season. The technician analyzed the situation and identified the problem in less than an hour. He explained and demonstrated how it works and what to look out for in the future. There was no "Well, there's nothing we can do about it; buy a new one from us." He was very polite! I recommend everyone contact him if you have any problems or questions about gas boilers. Thank you!

Terrible service! Terrible counterfeit product! In two years of using a new boiler, it broke five times!!! Instead of the company apologizing, they told us the boiler was probably defective and we needed to buy a new one for €300, and then refused to come to our home to fix it. My daughter has been disabled since birth, and it's impossible to wash her without hot water. Running with a kettle is also impossible. She can only wash while standing in the shower! Terrible service! These people are rude and shameless!!! I will complain to all authorities to punish this company!