Arco Vara Kinnisvarabüroo OÜ

3.3·47 reviews
Rävala pst 5, 10143 Tallinn, Estonia, Kohtla-Järve, Estonia
Veted AI Summary

Tallinn real estate agency with significant accountability issues regarding broker reliability and customer service responsiveness.

What customers love

  • Reliable partnership opportunities
  • Quality living experience options
  • Professional property listings

Worth noting

  • Brokers unresponsive to refund requests and deposit disputes
  • Management unreachable by phone; poor complaint resolution

Best for

Cautious renters willing to document all agreements in writing.

Attribute scores

Quality of Work32
Experience55
Responsiveness18
Customer Rating66
Price vs Market Avg.35

Recent reviews

Nikolai Bonev1y ago

Hea Partner

Maria2y ago

Worst customer experience ever! Not recommending to deal with this company. It hires unreliable brokers - which don’t take ownership of their commitments, and even company management does not take responsibility for it. Especially beware of broker Vallo Pank. Absolutely untrustworthy and unprofessional person. During more than half a year we had to chase him from one company to another, due to promised refund of 100 eur deposit - for garage that we ultimately never used. Broker kept inventing reasons why refund can't be processed immediately (even though money were paid to the account of company in which he is a board member) - and ultimately he became fully unresponsive. Arco Vara management was not responsive in emails, and not reachable by mobile phones advertised at their website. We were able to reach out only Administrative Manager on an office phone - who ultimately appeared to be “not authorized for discussing this matter” with us, however promised to provide a contact (that never happened either). We end up with reporting this case to law enforcement agencies.

JS 72y ago

May i know when u put in Rendin why you charge commission? saw this add today Upon conclusion of the contract: If you are interested in renting, please apply here: https://rendin.ee/invite/form/YSSE When signing the contract, it is necessary to pay the 1st month's rent, commission (€650 + VAT = €780). The rental agreement is concluded through Rendin.ee, and you do not have to pay a standard security deposit, but a monthly payment of 2.5% of the rental amount is added, or in this case €16.25. So the 1st payment is: 1st month's rent (€650), commission (€780) and Rendin.ee 1 month (€16.25). Total: €1446.25. This wonderful apartment is ready to offer you a quality living experience, being the perfect choice for a family or couple!

Marina Potjomkina4y ago

Be careful, record everything, no verbal agreement valid, you will loose money.

Aleksandr B5y ago

I didn't like the sale manager