ERGO Narva Astri Centre Office
Estonian property insurer with competent staff but inconsistent follow-up and communication reliability issues.
What customers love
- Professional staff like Anna who provide sound advice
- Online process is quick and straightforward
- Efficient problem-solving when engaged properly
Worth noting
- Poor follow-up: promised callbacks never materialised over two weeks
- Staff inattentiveness during office visits, ignoring customer questions
Best for
Customers comfortable handling insurance matters entirely online without office support.
Attribute scores
Recent reviews
Now this one is no longer in this location. Everything related to insurance must now be completed online. Online is quick and easy.
I wanted to get insurance with this company. I applied online, and they called me back the next day with more information. I went to the office, and they gave me completely different information. Okay, I'm submitting the application. I clearly state that I need to know first whether certain items are covered. "Yes, of course, I understand," they respond. In fact, they're actually issuing the policy, meaning they're trying to force me to pay, even though I don't even know the exact price yet (it was €68 or so per month, but it could be higher, based on a health questionnaire). They agreed to find out everything I asked about, including the price, and call me back. They called exactly once, and I couldn't answer right away. I called back later, and they said they couldn't get through. They haven't gotten around to calling me for two weeks. I tried calling their office several times, but their phone numbers are unavailable. It's up to you to decide.
Everything was very to the point and professional. A huge thank you to Anna, she solved our problem and gave us some really good advice.
Ужасное обслуживание , клиент приходит а работник сидит в телефоне даже не поднимает глаз , задаю вопрос а девушка даже не отрывается от телефона . Как можно в такой организации сидеть во время рабочего дня в телефоне ?!
Ok