ERGO Narva Astri Centre Office
An ERGO insurance office in Narva that now primarily directs clients to online services.
What customers love
- Professional and concise consultations when service works well
- Specific staff member Anna praised for problem-solving and advice
- Online insurance process described as quick and straightforward
Worth noting
- Staff distracted by personal phone use during client appointments
- Inconsistent information given and follow-up calls not completed for weeks
Best for
Customers comfortable handling insurance matters entirely online without office visits
Attribute scores
Recent reviews
Now this one is no longer in this location. Everything related to insurance must now be completed online. Online is quick and easy.
I wanted to get insurance with this company. I applied online, and they called me back the next day with more information. I went to the office, and they gave me completely different information. Okay, I'm submitting the application. I clearly state that I need to know first whether certain items are covered. "Yes, of course, I understand," they respond. In fact, they're actually issuing the policy, meaning they're trying to force me to pay, even though I don't even know the exact price yet (it was €68 or so per month, but it could be higher, based on a health questionnaire). They agreed to find out everything I asked about, including the price, and call me back. They called exactly once, and I couldn't answer right away. I called back later, and they said they couldn't get through. They haven't gotten around to calling me for two weeks. I tried calling their office several times, but their phone numbers are unavailable. It's up to you to decide.
Everything was very to the point and professional. A huge thank you to Anna, she solved our problem and gave us some really good advice.
Terrible service. A client comes in and the employee is on the phone, not even looking up. I ask a question, and the girl doesn't even look up from her phone. How can you sit on the phone in such an organization during the workday?!
Ok