If Kindlustus

3.9·329 reviews
Lõõtsa tn 8A, 11415 Tallinn, Estonia, Narva, Estonia
Veted AI Summary

Estonian property and travel insurer with strong emergency response but unreliable claims processing.

What customers love

  • Fast roadside assistance response time
  • Quick resolution for emergency situations
  • Efficient claim handling for valid incidents

Worth noting

  • Claims department denies legitimate requests and ignores customer communications
  • Poor email delivery causing policy cancellations without customer notification

Best for

Drivers needing roadside assistance rather than comprehensive damage claim coverage.

Attribute scores

Quality of Work35
Experience80
Responsiveness32
Customer Rating78
Price vs Market Avg.28

Recent reviews

Onur Teber8mo ago

As I see right now a lot of people have similar experiences with this insurance. I don’t suggest at all! Update: They replied this comment and give email address, I explained all problems again but they didn’t even replied. You can find better option I guess!

Shell1y ago

If you just pay the invoice of insurance, then everything is fine. But if an insurance event occurs and even if it is not your fault, then the damage compensation department does not work in your interests. They are not honest, and payments do not correspond to the prices for repairs in Estonia. They ignore, do not answer calls and letters. Very bad service.

Anna-Maria Liiv2y ago

Complete waste of money, with If travel insurance most things are exempt and might as well throw away the money. They will always find reasons not to pay so I recommend Ergo Insurance if you really want to have peace of mind on a trip.

Dominique Boulanger3y ago

Very strange way this insurance communicates ? We have 11 insurances With this company and everything normal .we didn’t t received on a building The renewal of 1 insurance and it went to spam and insurance was cancelled ! Start to wonder how trustable are they ? Impossible to have a Director to solve matter ! Hope they will be serious and contact us soonest.

Andre Reiu6y ago

I was driving home from Sweden to Estonia and i had a flat tire. Called them and they asked for the address and sent out help immediately. Amazing service and it all took less than 5 minutes on the phone. 6 stars ⭐️