EcoPood OÜ

Awesome "Office"! We coordinated the door opening, recorded everything in detail on the measurement sheet, paid for the order in full—and in the end, we received doors that open completely differently. When I asked the logical question, "How come?", the employees immediately went into "I don't know anything, it's none of my business." It turns out that a measurement sheet with their signatures isn't even a document to them. They don't admit to mistakes, refuse to refund money, and have no intention of replacing defective parts. Grace, professionalism, and customer focus—that's definitely not their thing. If you want to pay your money and then have to prove obvious things to the Department of Consumer Protection and the courts, this is the place for you. I strongly recommend avoiding this company for everyone else.

I don't recommend them! The service is terrible. They sent the wrong doors and refuse to replace them.

My experience with Ecopood: I strongly recommend it! Unfortunately, my experience with Ecopood was extremely negative and disappointing. I hired them to install windows, interior doors, and a front door, but ended up encountering a series of unresolved issues. It all started with the front door. They delivered the wrong model I ordered. Furthermore, when I tried to install it, it turned out that the door was literally "breaking off" and appeared to be made of low-quality materials, reminiscent of cardboard. When I asked for a replacement door that matched my order, Ecopood simply refused to work with me. But the nightmare didn't end there. Before disappearing, Ecopood employees dismantled two interior doors and smashed the door frames, leaving a complete mess in their wake. The most outrageous thing is that their invoice only included the cost of replacing the same defective front door I had refused. The damaged interior doors and frames were not accounted for anywhere, as if the damage had never occurred. Based on my experience, I can confidently say: do not engage Ecopood under any circumstances unless you want to face poor quality work, a lack of accountability, and serious problems. It was an extremely unpleasant and costly experience.

Super

We bought an interior door at the end of 2024. Let's start with the good: the service was really pleasant, always helpful and prompt. You can have a technician come to your home for free, take measurements, and recommend door, trim, and door frame options. Prices are the same everywhere, and delivery is within 7 days. You can also order trim, door frame, and a third hinge when ordering. We liked the door itself, although it turned out a bit "wagtail." Now for the bad. On the ordering website (maybe this only applied to our door), there are photo examples of the door WITHOUT the door frame, trim, etc. When ordering, we thought the door frame would be really good, but it turned out to be thin, just for show. The handle was purchased separately. The door arrived defective (a screw from the door frame was poorly screwed in). It's not noticeable from the outside, but it's still annoying. Door installation starts at 100 euros (in our case, that doesn't include dismantling). They install the door using foam only (they might be able to arrange for screwing it to the wall, but we didn't have that). In our case, to cover the foam, we would have to buy additional trim and labor, which would increase the price by 2.5 times. IMPORTANT! If you purchase a door that's "Ready to Install," you cannot return it (that's what the website says, and some people have fallen for it). Overall, in my opinion, it's better to find other websites (thankfully, the market is wide) and order both the frame (the one you see) and the door there. It's a matter of taste. We didn't like it, and we won't use them again. As a bonus, when you buy an entrance door, they might offer free installation, but the question is, how high-quality is that, and is it only using foam? It's up to you to decide.