Raud OÜ

I have had good experience with them in the past and did not believe that the company can go as low as this. All negative reviews are valid. I will not call them again!

Very good experience! My newer Hisense SBS refrigerator was fixed in a week and I was satisfied with the service.

I called with a question about a spare part. The person answering was arrogant and didn't really want to listen to my problem or offer any help. Fortunately, I got help from an alternative service where the right spare part was found in 2 minutes.

I had problems with the stove I bought from Ikea. Since Raud OÜ handles the warranty, I wrote to them on August 18. They promised to order spare parts and send a worker. Finally, at the beginning of October, the worker arrived with a repair kit. The work took about 5 minutes, but they were the longest 5 minutes in my parents' lives, because the worker kept complaining about how wrong everything was. The connections were wrong, to the point that the wires inside the wall were also wrong and that everything should be replaced from start to finish. When my mother asked if perhaps the gentleman could recommend a good and reliable electrician instead of criticizing her, she unfortunately didn't get any contact. So in summary: a lot of fuss, but no help. Yes, the stove was reconnected, but it cannot be used until a reliable electrician has checked and reconnected all the wires. In addition, the rude behavior of the repairman left a real bad taste in my mouth. Maybe it would be worth sending your employees to some kind of communication training, because you can explain everything to the customer without blaming or criticizing them. In a consultative manner. Hopefully, you will never have to deal with this worker again. I wouldn't recommend it to others either.

Scam and tricks! Our dishwasher had a small issue of suddenly stopping works sometimes. We have to restart it. I sent an email to this company. Few days later one master of this company came and started to try without any questions. Then disconnected the pipes moved it out in middle of the kitchen. Started to say that it is having a big problem. He must take it to his company to repair. The cost of repair works will be around 200 EUR. I said if this is too expensive to repair it. I rather to buy an new one. Then he said if I don't want to repair it in his company. I must pay him 20 EUR for visiting, 30 euros for disconnected the pipes and another 30 EUR to put it back. The attitude was very unfriendly rude! He threatened me that if I don't pay that amount of money he just leave the dishwasher in the middle of the kitchen. I agreed let him take it away to repair it to his company. Asking how many days it takes to repair it. He replied that he doesn't know when maybe next week or maybe next year. It depends on how big the problem is! and also asked me to pay deposit money to him for the repair works. That is very strange request! I disagree to pay deposit money. He was very upset about it. He actually could inform me about the repair costs if I am planning to repair or not before he disconnected all pipes. But he just trying to make things in more difficult situations then forcing clients to pay those money he wanted. In the end he just left the washer there. I called another company mentioned the dishwasher issues. They mentioned pipe cloggy issues immediately by phone. the master came on second day, and tested it for a second. It was just some food clogged one pipe since I didn't do the regular cleaning jobs. They clean it with some hot water then it starts to work normally. The repair works costs of 70 EUR in total. The company name is Kvalitem OÜ. The master is professional and polite. The repair works completed fast.