Lävel Tallinn Door Salon
Door salon with solid product quality but inconsistent communication and occasional installation oversights.
What customers love
- Custom non-standard doors executed well
- Installation teams work conscientiously and thoroughly
- Competitive pricing for bespoke door solutions
Worth noting
- Unresponsive to emails and phone calls; poor communication throughout process
- Design flaws not caught during measurement; door handles creak after months
Best for
Customers with standard door needs who can visit the showroom in person.
What reviewers warned about
Issues raised independently by two or more reviewers of Lävel Tallinn Door Salon, with what to ask before you hire. These are reports by customers, not findings by Veted.
Repeated failure to respond to emails and phone calls
Moderate3 reviewers, 2022-2025Multiple reviewers (at least 3) report that written emails went unanswered for days or weeks, and phone calls were not returned or resulted in promises to email that were not fulfilled. One reviewer visited the store, was promised a quote via email the next day, and received nothing after 2+ days.
Ask before you hire: Before ordering, ask in writing for confirmation of their response time guarantee for emails and quote requests.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
Tellisin koos naabriga ühesugused uksed,meie oleme uste ja paigaldusega väga rahul.Täname.
Suurepärased töömehed, suhtuvad töösse südamega ja tulevad appi puuetega inimestelegi, kuigi võiksid tursa näoga saata nad pipramaale. Tuhat tänu meistritele ja edu ettevõttele! Tänulik klient Sindist.
Tellisin mittestandardse ukse, kõik sujus ja tulemus on väga ilus.
Väga meeldiv kogemus! Kogu protsess oli kiire, sujuv ja tulemus täpselt see, mida vaja. Aitäh!
Tellisin Läveli Tallinn uksesalongist erimõõdus ukse ja kõik sujus suurepäraselt. Teenindus oli sõbralik ja asjatundlik, ukse kvaliteet super. Soovitan kindlasti!
Ettevõtte Lävel teenindus ja järelteenindus on kohutav.<br>Käidi kohapeal enne paigaldust mõõtmas ukseavasid - Paigaldusel selgus et ühte ust ei saa lahti teha kuna teine uks jääb ette. Lävel kommenteeris kõike telefoni teel ning kirjalikele meilidele ei vastanud - sealjuures vastutust ei võtnud ning soovitas mul uue täishinnaga ukse tellida (mis avaneks sissepoole). Ettevõtte kes sellel alal tegutseb, ei oska nii rumalat viga ette näha?<br>Teiseks üllatuseks, 4kuud kasutamist ning ukselingid alla vajutades juba teevad häält ja krigisevad.<br><br>Eng:<br>Lävel’s service and after-sales support are terrible.<br>They came to the site before installation to measure the door openings – yet during installation, it turned out that one door couldn’t be opened because another door blocks it. Lävel only gave vague explanations over the phone, didn’t respond to written emails, took no responsibility, and suggested I order a new inward-opening door at full price.<br><br>How can a company operating in this field fail to anticipate such an obvious design flaw?<br><br>To make matters worse, after just 4 months of use, the door handles already make noise and creak when pressed down.
Kiire eestikeelne klienditeenindus, asjalik. Hinnapakkumine tuli paari tunniga, eritellimus lahendati asjatundlikult. Paigaldamisel tekkinud miniviga parandati tundide jooksul peale vea avastamist. Hind on… turutimgimustele vastav. Soovitan.
Terrible customer service in my opinion. Calling them several times to get a price quote does not help. Walking in to their store and them promising the quote via email the next day, its been 2 days and still no price quote. Calling them does not help at all as well as they say "we will email you".<br><br>They seem like uninterested in selling their products and services to you. You have to have quite a lot of patience to deal with them.