Freska Finland Oy
Low-cost cleaning service in Helsinki with mixed quality delivery and customer service issues.
What customers love
- Competitive pricing
- Good cleaner-to-price ratio
- Available cleaning service
Worth noting
- Incomplete cleaning work with inflexible complaint resolution policy
- Poor customer service and persistent unwanted contact after cancellation
Best for
Budget-conscious customers seeking basic cleaning with low expectations for thoroughness.
Attribute scores
Recent reviews
I wasn’t going to write this review originally, but they’ve called me multiple times since I cancelled. Didn’t do a good job cleaning, the cleaner left early and didn’t finish and when I pointed this out the customer representative was very rude and after I cancelled the service they continued to call me and ask if I wanted another cleaning. This is not the first time I had issues with them, the last time I gave them my key they lost it for WEEKS and told me twice to pick it up from a place that didn’t have it due to “internal miscommunication” on their end. I had been tempted to restart since they offered me a deal for a new service, but it was not worth it. Save yourself the hassle and book another service.
They charged me 240 Euros for 3 hours of cleaning and what I received was a single guy they never mentioned it will be a single person I was expecting a team. Before booking please make sure you clear this with them. I am corresponding with them although I might reach out to consumer form!
This company keeps prices low by cutting corners—using cheap products and reportedly treating cleaners poorly, including long hours and unpaid travel time. Staff are easily let go to maintain high public ratings, while management remains unaffected. The focus seems to be on profit rather than quality or fair treatment. There are many reliable independent cleaners in Finland who offer better service and more ethical working conditions.
I hired them for a move-out cleaning, but several areas were not cleaned properly. They admitted this, but refused to fix it because the complaint period had ended and said they “didn’t have enough time.” If you expect a thorough cleaning, they tell you to just book more hours and pay extra—but even then they can still turn around and say the time wasn’t sufficient or that your complaint is too late. My suggestion: save yourself the hassle and use a different cleaning service.
Freska has the best cleaners and price ratio is great. Being unable to cancel appointments via the app is infuriating - I’ve given feedback about this but Freska insists on support calls. Very anti-finnish behaviour, I don’t want to talk to anyone.