Newsec Asset Management Oy

The property manager intentionally leaves messages unanswered for many months. No action is taken against disruptive behavior and just anyone is taken as a tenant. At the same time, rent prices just keep rising. It is not worth moving into properties managed by newsec/kodisto.

I will never move into a landfill apartment managed by Newsec / Kodisto again. Our apartment was demonstrably full of two different pests in significant quantities, all the cupboards were literally swarming with pests, which judging by the number had been living there for years. Naturally, all the other spaces in the apartment were also full of pests. Pests eat textiles, etc., so they must be actively controlled, for example by taking clothes to the sauna. With current electricity prices, taking a sauna for dozens of hours is exceptionally expensive. When applying for compensation from Newsec, they washed their hands of the whole matter, even though the Consumer Protection Officer has confirmed that they are responsible for compensating for the costs of control. When we moved in, the yard of the property was packed with what were apparently stolen bicycles (about 30), which had been abandoned in the yard. Someone was spreading garbage in the yard of the property, repeatedly breaking glass and throwing berries all over the walls and driveways. It's nice as a dog owner to avoid all the things that are dangerous for dogs every time you walk through the yard. The apartment was dirty when we moved in. All the windows in the apartment leaked like a sieve, and despite requests, the seals on the windows were not replaced. It was nice when the wind in the apartment was as strong as outside. The bathroom constantly smelled of feces, even though I cleaned the drain several times and replaced the smell trap. There was also no smoke alarm in the apartment, even though according to the responsibility distribution table, their purchase was their responsibility and they had been told about it. Smoking was allowed on the balconies of the apartments in the property, so in the summer there was no point in airing the apartment, when the room fills with the smell of smoke. And because there were no seals on the windows, the smell spread inside even when the windows were closed. The neighbors changed often and literally all the neighbors were disturbingly loud. Downstairs, a dog barked for hours every day, and upstairs, drunken twenties were barking every day until late at night. Newsec's customer service is abysmal, they don't answer messages, don't get back to you even though they promise to, they avoid responsibility and don't take care of things that have been agreed upon. We decided to give Kodisto another chance earlier and went to see one of their apartments. And sure enough, the same pest walked up to us at the front door of the apartment as in the previous apartment. There are cleaner hostels in India than Newsec / Kodisto apartments.

Absolutely incomprehensible renovation policy in the projects. The residents are not told that this is a renovation project, where the apartments are renovated every time they move in. This has meant almost constant drilling on weekdays and sometimes on weekends for a year and a half. The renovation companies that are used are really unprofessional, and do not announce their schedules other than on a note hidden in the hallway, which states without any details about loud work for about 1-2 months. Ainin, and that note is usually put on the wall when the renovation has been going on for a week. This is during the corona period, when you are working remotely. It is impossible to speak in meetings, when the other participants in the meeting cannot hear what you are saying. In practice, you can hardly keep the microphone open, because the drilling is heard as a constant roar in the background. The phone customer service offers a solution of "oh oh, that's too bad - you could come work for me if I didn't live in a different part of Finland" and no response to emails. 0/5 if that were possible.

Customer service and management have been, at least in the case of Kalkkikatu 3, at least surprising. The door to the main entrance to the garage is also always broken. 28/30 of the days of the month.

Poor and not helpful customer service. Won’t help you with any problems or queries.