Oiva Isännöinti Vantaa

We sent a request for a car charging station to be installed - no response after a week, a first reminder and a second reminder. They didn't even give any information on the practicalities. Terrible communication. Terrible customer service.

Really bad experience. Water leak upstairs 3 months ago. A month after this, our cabinets were dismantled, a dryer was supposed to come, it didn't show up, 3 weeks later the property manager and his guys came to say that it didn't need to be dried. We have broken the tiles and the cabinets off the walls. The property manager doesn't respond to messages and there are no signs of repairs. They don't provide any information.

Anything but “reliable and responsible” as they claim. No response to phone calls or emails. This came up in a few basic matters that they had to handle in a Helsinki apartment building company. The latest thing they didn’t receive was an incorrectly submitted property manager certificate, which they didn’t want to correct even by email. The unnecessary wait delayed the electronic transaction (DIAS process) by three days. An experienced real estate agent also said that he had never encountered such poor service before. He was also surprised that in addition to the property manager, the property secretary was also difficult to reach, which is something unheard of.

I have never encountered a more rude customer service representative than Kirsi who answered the customer service phone. She was rude on the phone and ignored the topic that concerns you. Also, the email regarding hosting was not read. 0/5.

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