GSN génie du service et du nettoyage
Lyon-based cleaning service with strong team professionalism, though consistency and billing processes need improvement.
What customers love
- Professional and rigorous intervention team members
- Flexible problem-solving when unexpected situations arise
- Efficient results for post-move deep cleaning
Worth noting
- Inconsistent quality between visits; first visit appeared incomplete
- Double billing incident; payment collected by cleaner and company
Best for
Customers seeking reliable deep cleaning for residential moves and regular apartment maintenance.
Attribute scores
Recent reviews
J ai fait appel a cette entreprise pour un grand nettoyage suite a un déménagement je suis très satisfait du travail réalisé je recommande
Excellent cleaning service at my home. The team was punctual, professional, and very efficient. Impeccable results; I highly recommend them.
Entreprise de nettoyage pour mes différents appartements et ma résidence principale. Jennifer est compréhensive et efficace, et trouve toujours une solution en cas d'imprévu ! Les intervenants sont rigoureux et professionnels, un grand merci à Ikram pour son travail sur une colocation ! Je recommande.
AVOID AT ALL COSTS!!! Very bad experience with this company. I contacted them after seeing their ratings and reviews, but sometimes they really don't reflect reality! I hired this company to clean my new apartment before moving in. I want to clarify that I hadn't seen the apartment in person, only photos and videos, so I didn't know what condition it was in. The woman came for 3 hours but did almost no cleaning. This despite the fact that I had told them not to clean the floor. I wasn't there, so I wonder what she did. The windows were covered in cleaning streaks. The kitchen was atrocious, full of grease, and there were insects in the drawers. When I arrived and saw the apartment in this state, as if no one had cleaned it, I called the company and explained the situation. Apparently, it was already very dirty, and the person did their best. But I could clearly see that almost nothing was done. Knowing that she supposedly always takes photos before cleaning to avoid any problems, and this time, as if by magic, she didn't take any photos before "cleaning." I can understand that the apartment was very dirty, but in this case, she should have called us and said she couldn't clean the apartment instead of pretending to clean and taking the money. Oh yes, speaking of money, the cleaning lady took money from my brother (since he was there), even though the company was supposed to charge me, so I paid twice. I was eventually reimbursed by the woman who came to my apartment. After my dissatisfaction, the woman came back the day after her service to do another cleaning, this time for two hours. I asked her to only clean the kitchen, given its state. This time she actually cleaned, so I conclude that nothing was done during her first visit. I had to complain before anything was done. The photos were taken after her first visit; I don't have any photos from after the second visit.
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