Ets Roche Père & Fils Locksmith Lyon

4.7·256 reviews
21 Av. Lacassagne, 69003 Lyon, France, Lyon, France
Veted AI Summary

A Lyon locksmith covering lock replacement and door work, with on-site assessments before quoting.

What customers love

  • Technicians visit site before quoting and answer questions thoroughly
  • Clean, competent work on complex or previously mishandled locks
  • Invoices and quotes sent promptly, often within the hour

Worth noting

  • Tool bag damaged new tiles during a job; no apology or follow-up offered

Best for

Homeowners needing lock replacement, door opening, or gate lock repair in Lyon

Attribute scores

Quality of Work88
Established80
Responsiveness90
Customer Rating94
Price vs Market78

Recent reviews

Denis Pont5mo ago

Subject: Kitchen sink faucet replacement in December. During the service call, a strap on the backpack containing tools broke, causing it to fall heavily onto the new tiles. The tradesman didn't even bother to look under the bag. Consequently, no apology was offered. Unfortunately, the tiles are damaged. A photograph was sent by text message a few days later. I am still awaiting a constructive response. Price of the faucet replacement: €275. Sincerely.

Benjamin Favre7mo ago

When I contacted them to replace my toilet with some specific requirements, ETS Roche was the only company to send tradespeople to assess the site, answer my questions, and propose a suitable solution before even providing a quote. The tradespeople were friendly and attentive, and I am very satisfied with their work.

Blandine Emery9mo ago

A truly outstanding professional, very responsive. Excellent work opening doors and replacing locks after losing keys. We highly recommend them.

HUBERT ESPINASSE1y ago

Replacement of a garage door. The quote was sent online the day of the site visit. The technician was friendly and very knowledgeable. The work was completed on time. The price was perfectly fair and reasonable. The work was carried out flawlessly. The product was good. I highly recommend this supplier.

Nicolas Riviere3y ago

My gate lock was jammed, and I couldn't remove it even after following another locksmith's advice. I had broken several drill bits inside. This locksmith did a clean job, found the special lock, gave good advice, and the after-sales service was impeccable, including maintenance tips. They weren't pushy (they initially suggested replacing only part of the lock to reduce my bill), and the receptionist sent the invoice within half an hour. As you can see, I highly recommend them.