SPIC AND SPAN. Home & Office Cleaning (Paris)

The cleaner assigned to my appointment did a meticulous job and was excellent throughout. One area for improvement is communication from the administration team. Since the office closes at 7:00 pm and my appointment started after that time, it wasn't possible to contact them if assistance was needed. The cleaner's contact details were also not provided, which made it difficult to get in touch directly if necessary. Improving the communication process for evening appointments would make the overall experience even better. I also hope the agency reviews how it compensates its cleaners. Given the relatively high rates charged to clients, it would be encouraging to see a greater proportion of that reflected in the cleaners' pay, especially considering the high standard of work they provide.

I am extremely dissatisfied with this service and do not believe it is worth paying for. The cleaners’ behavior was unacceptable and very unprofessional. They entered the apartment with their shoes on, asked to borrow my personal belongings, and spent most of the time talking to each other instead of working. I specifically requested an English-speaking cleaner, but they were not able to speak English at all. They did not bring proper equipment (no mop), did not complete basic tasks such as laundry and dishwashing, and only partially cleaned the bathroom areas. The floors were not cleaned at all. This is completely unacceptable, especially compared to the first cleaners I had, who were good. I have documented everything with photos and videos, and I am prepared to escalate this issue further if necessary. I would like a full refund for this service.

If I could put 0 stars I would.. I don't even know where to start.. in two hours, it looks like nothing was touched or cleaned, in fact, the floors were even more dirty than when she arrived, leaving her boot marks on the floor. She put clean sheets on top of the dirty sheets on the bed. I think this is a complete joke. EDIT: NEXT DAY Spic and Span took my compliant very seriously, and the next day, they sent a new employee and she did a fantastic job! I am VERY happy with the results this time, and I will be looking forward to receiving their service biweekly :) Thank you again.

I had a very pleasant experience with them, the lady they sent was very professional and friendly, she did much more than I expected from her💯

With all due respect, I’m very disappointed with the cleaning service I received. The cleaner showed up 1 hour late without any prior notice, which already caused an inconvenience. Once he arrived, he spent 2 hours and 15 minutes cleaning only the kitchen and the bathroom, which was extremely inefficient, especially considering that previous cleaners completed the entire house (including more dishes) in just 1.5 hours. To make matters worse, when I called to report the delay and inefficiency, the manager I spoke with was rude and dismissive, showing no professionalism or respect in their tone. This level of service is unacceptable both in terms of time management and customer relations. Due to this experience, I have decided to stop my subscription immediately, as I have no intention of using the services of the company again.