Delzongle Colours & Decoration - Toulouse-Balma
A long-established Toulouse décor specialist offering wallpaper, paint, and in-store design guidance.
What customers love
- Personalised guidance from knowledgeable staff like Franck and Amélie
- Well-organised showroom with accessible wallpaper sample displays
- Tailored product advice with clear follow-up throughout projects
Worth noting
- Some staff dismissive toward younger or female customers at trade counter
- Long waits without acknowledgement reported by at least one customer
Best for
Homeowners seeking personalised décor advice on wallpaper and paint projects
Attribute scores
Recent reviews
A huge thank you to Amélie Houlès from the Delzongle Balma store, both for choosing a panoramic wallpaper that perfectly suits our needs and for her clear and professional advice on how to hang it. The result is exactly what we wanted.
What can I say about the appalling reception I received this morning? I went to the trade counter to buy paint. I had barely entered when a man asked me if I was there to pick up a package. I replied that no, I was there to buy paint. I explained my request; I was looking for the closest color to my logo (terra cotta). He said, "I don't understand why you'd choose terra cotta. It's trendy, but it doesn't make sense. I can't help you without a color chart." By insisting, I managed to get their color charts and try to compare them myself. He asked me several times if I was the one making the decision... and told his colleague that I didn't have a business registration certificate (which is false). I took the color from the chart and bought it from their competitor right after. So yes, a woman can paint, and even run a business.
No consideration whatsoever. We waited almost an hour without a single greeting or offer of help. Meanwhile, all the older people were escorted. Perhaps it would be worthwhile to consider the younger people. We'll look elsewhere for our renovations.
A huge thank you to Franck, the manager, for his exceptional professionalism! He guided me through my project from start to finish, with an attention, follow-up, and advice that you simply can't find anywhere else. The products are high-quality, compared, and presented clearly and concisely. Unlike large, impersonal chains (like Leroy Merlin or St Maclou), here you're listened to, advised, and even pampered! Franck took the time to answer all my questions, offered a tailored solution, and checked in to make sure everything was going well. Truly rare! You can tell he knows his business and is committed to customer satisfaction. It's nothing like the big-box stores where you're often left to fend for yourself. Here, you get genuine human contact, excellent follow-up, and very reasonable prices. I highly recommend them. Thank you, Delzongle!
This store has been around for many years. A large, easily accessible parking lot makes it convenient to get in. Inside, you'll find everything related to home decor, very well laid out, including the wallpaper samples, which are displayed in an original way on counters for easier browsing.