H-LEX Windows Doors Shutters
Berlin-based window, door and shutter installer with fast fitting but inconsistent project transparency.
What customers love
- Fast and efficient one-day installation when it happens
- Staff member Nuhat praised for personal helpfulness
- Generally professional and knowledgeable team
Worth noting
- Final costs reportedly nearly doubled the original quote without prior discussion
- Poor communication with unanswered emails and last-minute delivery cancellations
Best for
Customers who verify full written quotes upfront and have flexible timelines.
Attribute scores
Recent reviews
Top!!!
What was meant to be a simple project: installing three windows and a glass door - turned into a 2.5-month ordeal, with the final cost nearly double the original quote. The worst part was the lack of communication. I had to constantly follow up with emails and calls, yet got little to no response. Delivery dates were set, then canceled last minute with no explanation. I felt completely ignored. Costs kept increasing due to “extra work” not discussed in advance. Even basic things like window sills weren’t included in the quote. I trusted the glowing reviews - big mistake. Overall, the experience was chaotic and far from transparent. If you value clear communication and respect for your budget I wouldn’t recommend this company. P.S. We appreciate the one-day installation, but plastering should not be listed, as it was not performed properly (see attached photos/videos).
Very fast, professional and educated !
Wow! I just had the most amazing experience at H-LEX thanks to an incredibly kind and generous Nuhat who went above and beyond to help me. Not only did he provide excellent customer service, but he also helped me with something just for helping! I couldn't believe it. His genuine willingness to assist and his selfless gesture made my day. It's rare to encounter such exceptional service these days, and I'm truly grateful for his kindness. I highly recommend visiting H-LEX and seeking out this outstanding individual for your next Windows or doors needs. Thank you again for your exceptional service and generosity!
Top Service