Leiguskjól ehf.
Property management company with serious issues around tenant communication, billing accuracy, and legal deposit handling.
What customers love
- Fast and efficient service
- Excellent service delivery
- Responsive to inquiries
Worth noting
- Frequent billing errors and deposit refund delays exceeding legal deadlines
- Poor email communication; staff give conflicting information and ignore requests
Best for
Not recommended. Significant tenant rights and legal compliance concerns evident.
What reviewers warned about
Issues raised independently by two or more reviewers of Leiguskjól ehf., with what to ask before you hire. These are reports by customers, not findings by Veted.
Deposit not returned within legal deadline
Serious2 reviewers, 2024-2025Two reviewers reported security deposits were not refunded within Iceland's legally mandated timeframe, despite owner confirmation.
Ask before you hire: Ask what their documented deposit return timeline is and request examples of recent refund receipts.
Deposit refunded without required interest
Serious2 reviewers, 2024-2025Two reviewers reported deposits were returned without legally required interest, contrary to Icelandic tenant law.
Ask before you hire: Ask how they calculate and apply mandatory interest on deposits; request recent refund statements.
Non-response to tenant emails
Moderate2 reviewers, 2024-2025Two reviewers reported company failed to respond to emails; one waited over a week for a promised refund response.
Ask before you hire: Ask what their documented email response time commitment is and request contact escalation procedure.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
It's a disaster. They can't find the information in the email; each one says something different. They refunded my own payment, but I've been asking for it for over a week. Furthermore, the bill is still on my account with interest; they were supposed to cancel it. They don't respond to emails. The payment they refunded, instead of with interest, was less than I paid. The landlord released the deposit without reservation. DRAMA DRAMA DRAMA!!!!!!!!!! AVOID!!!!!!!!
Please avoid this company! They do not obey the tenant's rights. During over 2 years of having a contract with them, they made numerous mistakes in the billing, they also made a mistake with the deposit paperwork. On top of that, they did not give back my deposit within the legal deadline (despite the confirmation from the owner) and without interests, which is illegal. Communication with the company and customer service were simply terrible. This company does not respect the rights of tenants. For more than 2 years, they made mistakes in their billing and insurance data. In addition, they did not refund my insurance on time (despite confirmation from the owner of the apartment) and without interest, which is illegal. The company's communication and customer service were simply terrible.
Very poor customer support. Works very slow, does not come back to you and gives you extra fees that were never explained before signing the contract. Besides contracts are only in Icelandic.
Fast and efficient. Excellent service.