Ormsson ehf
Icelandic appliance retailer with good selection and prices, but problematic after-sales service and refund handling.
What customers love
- Extensive selection of hard-to-find equipment in Iceland
- Fair pricing on electric appliances and brands
- Knowledgeable and helpful sales staff
Worth noting
- Repair service extremely slow; three-month waiting period reported
- Refund process mishandled; customer waited months without resolution or communication
Best for
Purchasing niche appliances and equipment locally available nowhere else in Iceland.
Attribute scores
Recent reviews
Great store for electric appliances, good brands, fair prices, always helpful staff.
They have a lot of equipment that you won't find anywhere else in Iceland, I highly recommend it.
Great shop
I bought a tv which had issues few days later. I complained to sales woman and she referred me to gray haired boss. He referred me to workshop to get repair person home. The workshop said they will send a person after the weekend. Three months on i am still waiting..... Not recommended.
I bought ofnskuffa because shop assistant made me sure that it will fit to my oven. He said that if something will be wrong, I can return it. I paid by my credit card 11686kr on the 22nd of August. I went to home and the item wasn´t suitable to my oven. I returned it immediately. The same shop assistant took my personal data and receipt and informed that the money will be the next day on my account. Since this time, I have been at your shop at least 3 times and asked about my refund. I hear always from the same shop assistant that or the refund will be the next day, or that the accountant was on holidays, or it will be today. Until today I have no money, it is very difficult to reach them by phone, so I do not count how much gasoline and time I spent for driving to this shop and back. They do not answer the e-mail. I think that the normal process is to refund the many on the credit card when I returned the product. I do not belive that I will get my money back.