Rafha

4.3·73 reviews
Suðurlandsbraut 16, 110 Reykjavík, Iceland, Reykjavík, Iceland
Veted AI Summary

Reykjavík appliance retailer offering good prices and helpful staff, but inconsistent warranty support.

What customers love

  • Competitive pricing compared to larger retailers
  • Knowledgeable and patient staff guidance
  • Quality European appliances (Belgian, Scandinavian brands)

Worth noting

  • Poor warranty follow-up and after-sales service responsiveness
  • Physical store location difficult to find without GPS

Best for

Customers seeking quality European appliances at competitive prices with helpful in-store service.

Attribute scores

Quality of Work78
Experience65
Responsiveness62
Customer Rating86
Price vs Market Avg.82

Recent reviews

Phil Williams2mo ago

Had an hour, between flights, to buy dish washer and fridge freezer and Rafha were brilliant. No pressure to look round and very helpful when I needed assistance. They also gave me a fantastic price and organised shipping. A super service!

Maria Lovella Gudmundsdottir4mo ago

Love this place not a big place but they have hime appliances and some kitchen models from Kvikk.

Natthiman Gudmundsson1y ago

I purchased a brand new Samsung washing machine about 5–6 months ago, and it has already started to malfunction. I contacted the salesperson regarding this issue more than a month ago, but unfortunately there has been no follow-up since then. (It is still on warranty) Not sure if they resell used item? This delay is very disappointing and reflects poorly on the after-sales service. I would appreciate it if you could look into this matter urgently and provide a solution as soon as possible.

Karl Trausti Barkarson1y ago

Good prices and guality items. I bought an oil-filled electric oven (space heater) there. They sent me an E-mail when it was ready for pick-up and all in all I was pleased with the staff. It was made in Belgium & seems to be a quality item. Yet it was even a bit cheaper than the Chinese ones that the "Big-Buy" stores sell. The store is a bit* hard to see, so use Google maps or something like that (preferably).

Omar AB (Ooo)2y ago

Exceptional Experience with Rafha ehf! I recently purchased home appliances from Rafha ehf, and I am delighted with the exceptional experience. The staff was incredibly helpful and knowledgeable, guiding me through the selection process with patience. The range of items offered exceeded my expectations, and the prices were very competitive. I couldn't be happier with my purchase and the overall shopping experience at Rafha ehf. Highly recommended for anyone in search of quality home appliances!