Bauhaus
Large DIY warehouse with competitive prices but unreliable stock information and inconsistent staff assistance.
What customers love
- Large warehouse with extensive product selection
- Competitive pricing and frequent deals available
- Front service desk staff consistently helpful and polite
Worth noting
- Website inventory does not match actual stock availability in store
- Floor staff unavailable, unhelpful, or claim items outside their department
Best for
Budget-conscious shoppers willing to accept inconsistent service and verify stock beforehand.
What reviewers warned about
Issues raised independently by two or more reviewers of Bauhaus, with what to ask before you hire. These are reports by customers, not findings by Veted.
Website inventory not synchronized with actual stock
Moderate3 reviewers, 2025-2026Three reviewers reported driving to the store to find products listed as in stock online were actually sold out or unavailable for purchase. Staff indicated the website was not up to date.
Ask before you hire: Ask: how often is your online inventory updated, and what is your policy if an item shows in stock but is unavailable?
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
Nice big warehouse and the staff are willing to help, but the organization is lacking, which is very important in a store of this size. Especially considering this is their only store in Iceland, it leaves a poor impression. The website also doesn’t match the actual in-store experience. There is often trash and pallets lying around whenever I visit. I give it a two star only because they have great deals and some good products otherwise 1 star
A store with merchandise. Unfortunately, there's no staff. Employees are walking around, and no one can or is unwilling to help. A disaster.
I’ve had consistently bad/rude customer service experiences from floor staff (when you can find them, that is) most of the times I have gone there -and these other reviews here validate that. I’ve left empty handed many times, either because an item that their website claims to be fully in stock is then said to be “not available” or “not possible to purchase”, or I’ve left just out of frustration that I can’t get assistance because everyone I ask is “not their department”, or they “don’t know” and I sit waiting at the call button forever…. Bauhaus Rvk you really have to do better at customer service. The girl working at the service desk in the front has been consistently nice, however -and I want to point out that after a floor staff member was rude to me, he was also very rude to her when she tried to ask him further about the item I was asking for.
Before buying product I asked employee about return policy. They answered that I have 1 year for that. After returning a product unused, they didn't wanted to make a Cashback because zip-tie securing product to cardboard was cuted. Instead they gave me a coupon which I can use in store.
Be aware! They do say they have products online but when you drive all the way there, especially from different town, it’s simply sold out. The super unhelpful staff tells you the website is not up to date. Is this a professional selling store or are we playing in kindergarten? I wish this could be some law that this absurd store is held accountable. Whatsoever THE STAFF. the blonde lady responsible for radiator department extremely useless and should be not working in such a place. If you ask her if the product is available here she says „I don’t know”. Is it not your responsibility to go and find it? Do I work at the store and know where you keep the stuff? When I ask for any similar product ( the one I needed it’s not in the store - the website says 7) the answer is „I don’t know details - it’s what you see”. Then what do you know?! Why are you working even there? And the other stuff says she can only provide information. Wow. This is an essence of customer service in this country.