VÍS
Icelandic property insurer offering responsive initial service but inconsistent claim settlement and billing practices.
What customers love
- Quick solution when service is provided
- Initial staff helpfulness during purchase process
- Cash refunds for accident-related expenses
Worth noting
- Denies valid claims despite full insurance coverage
- Poor communication and unresponsiveness when claims are filed
Best for
Customers with straightforward claims who don't require dispute resolution.
Attribute scores
Recent reviews
Good service and quick solution
Don't trust them. Go to another company. We had a full insurance and are paying them a lot of money but that apparently doesn't mean full insurance except when they decide it is.
After 3 years of charging my card monthly for my car insurance, Vís stopped charging my card for no apparent reason and is now demanding 160 thousand ISK in mysterious fees and interest on my 35þus "unpaid debt". Among other lies, the guy I am dealing with says my card was declined (there was no reason it would be, and my credit card company confirmed it wasn't), and is now holding me hostage: they canceled my policy and won't let me me get a policy even with another company until I pay for THEIR mistake. Maybe I am dealing with a rogue employee, in which case someone in charge needs to get in touch with me, or maybe it is just their business model, especially when dealing with non-Icelandic speakers (they sent me an innocent looking email each month in Icelandic telling me my payment was due). I ignored it because THEY HAVE MY CREDIT CARD ON FILE. Nightmare of a company, feels like I'm dealing with the mafia.
When purchasing car insurance, I was persuaded to take out health insurance. the staff was nice and very helpful, they provided cash refunds for days off during the accident, they provided cash refunds for foreign hospitals and compensation for injuries suffered. when I broke a bone and the doctor gave me sick leave from work, of course the employees were not so nice anymore, they did not answer the phone and I was informed by email that I was not entitled to any refund. another example is the stay I had in a hospital in Spain where I had to pay 850 euros for the visit, I was trapped in a hotel for 3 days due to illness. After contacting the company, it turned out that I was not entitled to any insurance or refund. I advise everyone not to take out insurance with this company due to their lack of understanding and lack of any help in case of illness!! I didn't want to buy additional health insurance, but they called me three times every days with the promises taj I wrote above and sent me a lot of e-mails, so I decided to buy it.
Way too expensive insurance just like anything else in Iceland. After being a customer for many years and finally being ruled disabled with that kind of income, VÍS didn't want to give me any kind of discount of the price I pay every month.