Carlton Property Management

We rented a property from Carlton Property for 3 years. Upon moving in we were instructed to take over ownership of the wifi account at the property, which we did. Upon giving notice to leave I reached out Carlton in a timely matter in advance to advise I was in the process of closing my utilities, and they explicitly requested that I do not close the wifi account, they wanted me to leave the wifi account active and stated the landlord would do a transfer of ownership on the account - so I provided the required documentation. In the time since I left, I continued to be billed by the wifi company as no action had been taken on their end - I reached out to Carlton and was advised essentially that they were changing their mind, they no longer needed the wifi. When I outlined to outstanding balances (additional bills after my tenancy ended) and the return of equipment required by the Internet provider, I was advised to pay the bills and send them the invoice for reimbursement. I have done so, but they have not refunded the amount. As a result, I am still out of pocket and also still being contacted by the wifi provider with notice of additional bills due to outstanding return of equipment. Carlton property management have stopped replying to my emails and are not handling the matter. During our time there we always paid rent of time, and had a good relationship with management, we left the property of our own volition (moving county for work) and received a good reference outlining that we were great tenants, the house was returned "in excellent condition" (their own words), and deposit was returned (I had to follow up with them about this too to get it reimbursed) - but despite this, the whole experience has been soured by the course of actions regarding the wifi at the end.<br>Beyond this, during our tenancy we showed they areas in the house that had black mould growing due to cracks above the windows and inefficient sealing on the back door and were advised simply "try as much as possible to use the dryer and clothesline when the weather improves that would be great".<br>Lackluster service for a company - particulry frustrating when we were paying close to €2,000 a month for over 3 years.<br>Regards,<br>Lydia

Best in Cork.

10 out of 5! Barry and Rory and his team were always professional in dealing with our queries and handled it efficiently. Always very considerate and fair in terms of contractual dealings. Barry went over and above to find a property for us when we arrived in Ireland 4 years ago considering the extremely difficult property rental market. Thanks Barry!!

Barry and the lads at Carlton have been nothing but pleasant to work with. We found ourselves in a weird position when the purchase of our home drug out. Carlton was able to help place us into a rental that suited our needs. They were prompt when it came to communication or scheduling service techs during the course of property upkeep. Very easy to work with during the closeout process as well and highly recommend. We are happy we found them and are now in our new property.

Me and my partner are on a house hunting for more than a year, from this agency in specific we get barely any responses or the ones that we get are simply repetitive answers as “we are dealing with a very large volume of enquiries for each individual property”, when we answer right after the add is posted. We have tried to provide references etc and nothing so far. We had the chance to have 1 viewing which we thought we could finally breath hopping we made it but we were immediately denied on the viewing when we said we had a pet with us. I understand the agencies want keep their houses as tidy and well maintained as possible but it’s incredibly frustrating. We were told on that day that barely any agency would be willing accept us because we own pets which felt like a gut punch when we heard that. Just an FYI a bit of common sense needs to come into it, but a person renting should be able to get a cat or a dog without needing explicit permission to do so. And while there may be damage from pets clawing/teething as puppies which is as natural as having children at home when they still infants - isn't that what a deposit is for?<br>It’s an unfortunate, it’s a agency that has potencial to provide good quality houses with reasonable prices.

Excellent service, I needed support after midnight on Saturday, and I got a response in less than 5 minutes, with great kindness and willingness to help me solve my problem. If I need it again I will definitely get in touch

We've had a fantastic experience renting through Carlton Property Management. Barry and Rory were always helpful and quick to respond to any questions or issues. The property was well-maintained, and they really cared about their tenants. We were glad to be with a company that's so reliable and professional. Highly recommend it! ☺️<br><br>Kind Regards,<br>Eleftheria and Apostolos

I was living in an apartment for 1.5 years that was managed by Rory and Barry. I had a really pleasant time and I can only recommend it. They are super fast to respond and resolve problems (if there are any). So I always had a nice and smooth experience and also for the move out everything was so easy to organize. Highly recommended.

I would highly recommend the Carlton Property. Barry and his team are professional, quick responses and helpful solutions