Paddy Appliances

Excellent from start to finish. Machine came back like a brand new unit. Didn’t realise quality had deteriorated over previous 2 years. Will get annual service done rather than service it myself. Brilliant job. Thanks.

Absolutely fantastic service! So easy, so quick and communication fantastic throughout! My machine is working like a dream! Highly recommend the guys at Paddy Appliances

I can't recommend them highly enough. I have a Delonghi Eletta Explore for 2 years 4 months now. 2 weeks before warranty was up, we sent it to Delonghi Partner service (Kenn...) and they had said the machine was not faulty and everything ok with it so they just did a software reset (which I could do at home) and kept the espresso machine for two weeks and did not let me know when the machine was good to be collected. So 3-4 months later, through Product Care (harvey norman) we had to send this machine to PaddyAppliances, I wanted to drop off myself but they issued a dhl label for the courier to collect but it seemed easier for me to do the delivery job myself and a lot faster. Left the machine at lunch time yesterday, Patric knew exactly was was wrong with it. Today I got an email the machine was ready for collection. He showed me pictures with the work carried out, gave me back the faulty valve and carrier out a full service of the machine. Water system cleaned, unblocked, descaled as well. For now, I got home and as instructed I did a full water cleaning of the machine and had my first two trial coffees. Cappuccino and flat white. Very very nice. As new. Hopefully the machine would last for another 2 years now. But I would definitely recommend Patric and Paddy Appliances. The best customer service in Ireland (I had to deal with many many people and businesses in whole country). I do not usually remember things like this when I leave reviews but this one I would talk about as a positive experience for a long time from now on to people I meet or my friends. 10/10. Keep up the good work Patric. Cheers!!!

We thought the hard water in our area had destroyed our coffee machine, we had it sitting for over a year trying to find someone to fix it. I eventually came across Paddy appliances who had it sorted out in a matter of days and it’s working perfectly again. The progress updates, transparency and communication were great.

UPDATE: Moving from 1 start to 4. When I escalated the case, Patric was very professional and helpful. Machine was sent back for another inspection upon which more parts were replaced and proper cleaning was done. During transport 2 panels were damaged and the company covered the costs for this, ordered new parts for me so I can replace the panels. Seems like my cases was very unlucky, but mistakes were made by the company - however they did address ALL issues without questions. All in all if these didn't happen the service is good. ------- I do NOT recommend this company - save your money and time it's borderline a scam. Wasted almost 300 euro on this 'service'. (YES the photos attached are of the machine once returned from this service place) 1. Machine came back broken: both hot water cycle and coffee grinding is now making noises as if components of the machine inside are falling apart, that was never the case before. Original issue was a water leak. 2. Machine came back with a none-original cable, with a cheap plug head that is broken and exposes internal metal plate (potential to shock someone), basically a theft of your personal property, replaced but a lovely 1 euro broken plug. 3. Paid extra for deep clean - see the photos and determine for yourself if that's clean at all, never mind calling it deep clean. 4. Paid for express service - took 13 days to get it back to me, nothing express about that and completely off from their advertised times. 5. Paid the extra 200 euro to cover part exchange. Report from the company states all parts replaced came to a total of 122 euro - so I just paid them 78 euro free for nothing. 6. Forget about speaking with a human - everything is automated on whatsapp with preconfigured questions and options, impossible to get hold of anyone and you will be ignored for days. Of course the 'we are busy' traditional response was provided by them. If these points don't prove the dirty tactics played by this company, along with a scam like pricing structure then I don't know what will. Premium price paid and now the coffee machine is unusable - STAY AWAY FROM THIS PLACE (PS. if you configured your coffee machine for specific grinding options of beans be prepared to do that all over again, as they reset it back to zero for absolutely no reason.)