Securigard Alarms Rathfarnham
Dublin security alarm company with strong installation quality but significant customer service disputes with ownership.
What customers love
- Engineer Peter's quick response to faults and battery issues
- Long-term system reliability over 5-7 years of operation
- Patient, thorough installation with personalized system programming
Worth noting
- Owner allegedly abusive on sales calls, refuses phone consultations
- Aggressive debt collection tactics and threats of legal action over contract disputes
Best for
Homeowners seeking reliable long-term alarm monitoring with responsive technical support.
What reviewers warned about
Issues raised independently by two or more reviewers of Securigard Alarms Rathfarnham, with what to ask before you hire. These are reports by customers, not findings by Veted.
No after-sales service provided
Moderate2 reviewers, 2024-2025Two reviewers reported absence of after-sales service or callback support when they sought help after installation.
Ask before you hire: Request written details of warranty period, what after-sales support is included, and response time for service calls.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
Highly recommend. I have found the team really helpful, particularly Peter
Prompt, efficient, and very friendly installation engineer John who took the time to tailor / programme and explain the system to our specific requirements.
I couldn't speak highly enough of Securigard Alarms. I contacted them at lunch time regarding a low battery alert. To my surprise and delight Peter arrived a few hours later. He sorted out the battery and serviced the alarm in a very efficient manner. Securigards after sales service is very impressive. M. Byrne
Top service. We called Peter thinking the siren in the alarm system he had installed was faulty, turned out to be instead an old alarm system we didn’t know was still powered and Peter took time to help us out anyways resolving our issue.
I’ve had a Securigard house alarm system since 2022 and am very happy with it. Friendly and helpful customer support. Highly recommended.
I have a Securigard alarm for 7 years and it has worked well and kept my house safe a few times. I have the monitored service and it's worth it for the peace of mind.
I've never experienced worse customer service in my life. I tried to contact Securigard for new sales a number of times and I was told that I was “pig ignorant” for wanting a phone call to discuss the details. I've never written a negative google review in my life. But I'm speechless as to what happened. From the start of the call the man began abusing me and hung up the phone. Going with a competitor is the easiest decision I’ll make.
Quick and clean installation. They are very professional. John did a great job. Highly recommended.<br><br>Edit 1: After a year of using their product I need to add they have top class customer service.<br><br>Edit 2: I'm incredibly impressed with the customer service provided by Securigard. My home alarm system developed a fault and they responded quickly and helped me get it fixed in no time. They've once again proven their outstanding customer support and reliability. Thank you!
Bought the security system 7 years ago, encountered the problem recently, the engineer is very patient and helpful!
We had an alarm system installed by Securigaurd 5 years ago. After some recent power outages we had an issue with the alarm which their support talked us through resolving ourselves, removing the need for a call out, and they suggested some solutions to prevent it happening again in the future. Very happy with the support levels we received.