Manor Properties

3.6·62 reviews
21 Manor St, Manor, Waterford, X91 PX07, Ireland, Waterford, Ireland
Veted AI Summary

Property management company with inconsistent service quality and significant maintenance responsiveness issues.

What customers love

  • Derville's efficient and attentive property sales service
  • Carmen's supportive approach to property acquisition
  • Individual staff members who go above and beyond

Worth noting

  • Ignored maintenance issues including mold, dampness, and broken furniture for months
  • Non-responsive to tenant concerns; unequal treatment favoring neighbor complaints over tenants

Best for

Customers seeking individual staff members like Derville or Carmen for sales transactions.

What reviewers warned about

Issues raised independently by two or more reviewers of Manor Properties, with what to ask before you hire. These are reports by customers, not findings by Veted.

  • Mold and damp not remedied despite promises

    Serious2 reviewers, 2024-2025

    Two reviewers reported mold and dampness throughout rental properties. One stated promises to fix mold were made repeatedly over a year but left unaddressed; the other described houses filled with mold, dirt, and dampness.

    Ask before you hire: Ask for evidence of mold remediation requests and repair completion dates for properties you'd occupy.

  • Non-response to reported maintenance issues

    Moderate2 reviewers, 2024-2025

    One reviewer reported contacting Manor Properties about abandoned vehicles in a managed car park and receiving no reply; another stated staff ignored requests for deposit return over months.

    Ask before you hire: Ask what the average response time is for maintenance requests and how complaints are logged.

Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.

Attribute scores

Quality of Work28
Experience65
Responsiveness22
Customer Rating72
Price vs Market Avg.35

Recent reviews

Wrinkles Wrinkles7mo ago

Worse company ever to deal with, they're supposedly managing a certain property complex , but there's issues with four abandoned cars in the car park, these cars are laying idle for year's, contacted Manor Properties about this issue and they never even replied, the same complex they are supposedly managing has a caravan, trailers, skips etc outside . They don't even manage any of their properties, joke of an agency

Liz Dooley11mo ago

I found Carmen was excellent to deal with and supportive and went over and above to help me acquire this property thanks Carmen. 😊

BMW Caribbean1y ago

Amazing experience selling a property with this business, Derville was amazing and unbelievably efficient , I simply cannot recommend Manor Properties highly enough and please ask for Derville as she delivered the best customer service i have ever received in selling a property , i also rented out a property and Derville was amazing too. Thank you so much 5 BIG GOLD STARS :-)

Emma Kenny1y ago

Terrible Housing & Terrible Company. Houses are filled with mold, Dirt and dampness throughout the entire house. Won't bother to replace stained and filthy mattresses or Won't bother to replace a backless broken desk chair for a studying student. Refuse to take any accountability for their actions & act dumb to the problems within the houses. Should be ashamed of themselves!

Damien Dowling1y ago

Run a mile! Unhelpful with everything from start to finish. Will not help you if you have any issues and also had a crazy neighbor in Lismore Park which their lies were believed over us (the paying tenants). You will be restricted and threatened with fines based upon neighbors lies. Also if you look for your deposit back from them €250 will be taken in ‘gas arrears’ when it can only go into €20 MAX arrears. Joanne and carol will then ignore you for 4-5 months tryin to get your deposit back. Horrific place to deal with. Empty promises all year round of them going to fix the mold and issues around the house but then just left us in the house for a year with mold everywhere!