Property Partners Phelan Herterich

5.0·83 reviews
34 John St, Waterford, X91 PFY7, Ireland, Waterford, Ireland
Veted AI Summary

Waterford real estate agency known for personal attention and proactive problem-solving.

What customers love

  • Deirdre's genuine warmth and personal touch with clients
  • Going above and beyond: temporary accommodation, Friday evening key handovers
  • Clear communication and guidance through complex transactions

Worth noting

No recurring concerns found across reviews.

Best for

First-time buyers and sellers needing supportive, hands-on guidance through property transactions.

Attribute scores

Quality of Work95
Experience65
Responsiveness96
Customer Rating100
Price vs Market Avg.75

Recent reviews

Moa1y ago

From our very first contact with Deirdre, we felt we were in excellent hands. Her friendly and approachable attitude—while perhaps expected from an estate agent—stood out as genuinely warm and reassuring. Believe me when I say this: many agencies treat buyers like entries on a spreadsheet, and it’s baffling how they manage to stay in business. But Deirdre and Rachel were nothing like that. From day one, Deirdre promised to look after us, and she absolutely delivered. No matter the size or nature of our requests, she was always ready to help. She even went above and beyond by helping us secure temporary accommodation when our house was delayed by a couple of months and we were suddenly served notice on our rental. What an absolute star! Buying a house as a first-time buyer is both thrilling and anxiety-inducing. Having a true partner by your side throughout the process makes all the difference—and that’s exactly what we had. We can’t recommend Deirdre and Rachel highly enough. Thank you for everything. We wish you and the entire team nothing but the very best -- 7 STARS!! M&M (she even gave us a lovely nickname !!)

mark1y ago

It was an absolute pleasure working with Deirdre in getting our property. She was always very friendly, kind and helpful during the process. We are very happy and thankful for Deirdre and Rachel's support, guidance and professionalism during this period as it was our first home and we couldn't be happier! Thank you both again! Mark

Dhiulia Appolinario1y ago

We’re so thankful for everything Deirdre did to help us through the process of buying our first home! Deirdre was absolutely essential in guiding us through the journey, she acted as a true bridge between us and the developers, helping smooth out every step and always being on top of things. She went above and beyond to make sure everything stayed on track, especially with tight timelines around our mortgage expiration. And when the deal was finally done, she even made the extra effort to get us the keys on a Friday evening, knowing how eager we were to move in. That meant a lot. Deirdre was professional, reliable, and always had our best interests in mind. We really appreciated her support throughout the process.

Deirdre Foley1y ago

Without a doubt selling your house is a stressful experience no matter what your age profile. Deirdre recently sold my parents house & I cannot recommend her services highly enough. As can frequently happen, it was a little complicated but Deirdre was professional, patient and kept the process going until completion. The most important thing for us, was the clear communication and the reassurance at all pivotal points. I would not go further than Deirdre & her team if you are buying or selling.

Danny Kelliher1y ago

We purchased our new home through Deirdre Phelan and it was a great experience. While it wasn't the most straight forward purchase, the whole process was made easier by the great communication and professionalism of everyone at Property Partners Phelan Herterich. Deirdre was always on the other end of the phone when needed and she was always able to provide guidance / answers with any issues that arose. Would highly recommend them and would like to thank Deirdre and Rachel for all their time and effort over the last few months