Assistenza Elettrodomestici Napoli (SOLO UFFICIO)

Terrible experience with this service. I'm forced to give it one star to post a review, but the service deserves zero. The technician demonstrated a complete lack of professionalism and competence. After less than 3 minutes and clumsy and violent attempts to remove the dishwasher from the cabinet (damaging the countertop and dislodging surrounding furniture), he declared he couldn't help because the appliance wasn't secured "with just the four standard screws." Despite not having performed any actual work, the technician demanded €35, based solely on a hypothesis about the problem (a clogged drain) that he didn't even attempt to fix. Fortunately, I subsequently contacted a reliable and competent technician who, despite encountering the same initial difficulties, quickly resolved the issue without causing further damage. I absolutely do not recommend this service: rudeness, incompetence, and arrogance cannot justify a fee for a non-existent service.

Congratulations, the technician solved various problems with the appliances of my B&B promptly and professionally... A serious, practical and helpful person, I highly recommend them... Congratulations 👍

Repair performed on August 7, 2023, for a refrigerator that was freezing. After a few minutes, he diagnosed a broken damper, and he tried to force it shut. After I told him to stop breaking it or that he wanted to screw a screw in to secure it, he started with the usual refrain that it's a Chinese refrigerator that's worthless, and he called me to ask how much a new part would cost. After a feverish and frantic few minutes on the phone, insisting that the part couldn't be found because it's a Chinese refrigerator, I told him, "Okay," he gave me a receipt for the repair costing €30 and left. I disassembled the entire frozen damper inside, and consequently the jammed and displaced gears. I fixed everything in 10 minutes and reassembled it. Bottom line: it's been working perfectly for 20 days now. I wanted to tell the company three things: 1) don't be offended if the product is Chinese because you don't know if I can buy something else (Chinese? Everything is made in China, and there's quality control). And for your information, the refrigerator in storage is displayed on a chain for €980.00. 2) if you want to earn a lot in a short time, change jobs because it shows. 3) professionalism, honesty, and politeness are something else. This is a company to absolutely avoid. In your opinion? Your technician wanted to block it with a screw, I repeat, drilling a hole in the whole thing. When it went away, the valve was stuck open and it remained stuck. All you had to do was unscrew two screws and let it defrost, fix the gears (three cogwheels, as I then did) that were displaced by the ice, and then get paid. The part couldn't be found because it's a Chinese refrigerator; the others are made in Naples, like Samsung, LG, etc. Professionalism is born like this.

Very kind and helpful

Seriousness and competence... I recommend it