Boundless Housing s.r.l.

Santa Chiara Charming Houses is losing it's charm. We are a well travelled mature age couple and we stayed 12 nights in the Santa Chiara Charming House from 23/09/25 to 05/10/25. We believe in providing both positive and negative feedback and prefer to do that face to face... and this is what we tried to do with Boundless Housing Naples. We are not fussy, but when things are not up to par they need to be reported given the money that we pay. The Santa Chiara Charming House is in a great location, right in the heart of Naples historical old town. The apartment is large and very spacious with a good feel and potentially a great terrace space. But it's maintenance and care is letting it down. We had a number of issues that we wanted to raise with Andrea, who was our Boundless Housing contact but she advised that there was no need to meet in person which we asked to do. The issues that we wished to raise were in relation to their description and reality. "Two fully renovated bathrooms." Showerhead leaking and flooding the bathroom Mouldy silicon around the bath Kitchen - "modern conveniences perfect for preparing your favourite meals." No kitchen utensils only pots and pans No toaster Dishwasher disgustingly filthy on the inside with built up sludge "Magnificent terrace" All 20 flower pots full of weeds and many were cracked Both sunbeds full of holes and falling apart 4 iron chairs had cracking paint "Lounge room" Arm chair with torn seam and stuffing coming out hidden by a cushion Clothes rack rusted with broken lines "Bedroom" Plaster and paint peeling off wall above window "Front entrance" Garden area and pots neglected and full of weeds Other Boundless Housing supplied two washing machine capsules, given we were staying 12 nights we asked for a couple more, but we're told we had to supply our own. Apartment has one very small moka stryle Espresso coffee pot and given that there are 2 sizes of pot shown in the apartment description photos we asked for a larger one. But we we're told they could not supply a bigger one. We also noted that a review from Paul from the UK on 11th September 25 raised many of the same issues we are commenting on. Bounless Housing replied to that review that all the issues had all been resolved. Stating that the "flower pots had been refreshed and sunlounges replaced and the area improved" and that in the lounge room "the chairs and armchair had been replaced" We stayed in the apartment from the 23/9/25 to 5/10/25 and none of the furniture replacements or "refresh" had been done. Boundless Housings' reply to Paul from the UK is not correct and it's very disappointing that we had to experience the same issues that they claimed had been resolved. We feel that we didn't get the value for the money that we paid. These are the issues we tried to have a meeting with Andrea from Boundless Housing to resolve but she declined our invitation. It's disappointing that a character apartment in a great location is being let down by its lack of maintenance and care and poor customer service. We would also suggest that they ensure their replies to travellers concerns are correct and not misleading as in the case of the reply to Paul UK on 11/9/25 review. Due to these issues and the poor customer service we could not recommend this apartment. Paul & Amanda Perth Western Australia

Do not rent from Boundless Housing. We were in Naples for 1 week. There was no hot water for the entire time we were there. They then refused to give any refund, accused us of lying, and claimed that the hot water was working. These people should not allowed to rent properties.

So excited to arrive to this accomodation based on the advertising, and the view lived up to the billing, BUT, we arrived to an apartment that was completely dirty, gross, to the point that we did not stay. Boundless Housing (a part of Napoli Apartments), who it was rented via asked us for pictures. We sent the pictures and heard nothing from them, until I asked if they had seen them (days later). We got an apology, no offer refund, partial refund or even deduction of the €150 fee we paid for cleaning. I understand you take a risk when doing any type of AirBNB accomodation, but this was unacceptable, as was the comfort level of the beds/bedding and furniture. Needless to say, I would not use this company again based on this and warn you if you are considering it.

BE WARNED/SCAM. This unscrupulous “agency” is deeply unprofessional and will rent unusable spaces, take your money, and ACTIVELY OBSTRUCT REFUNDS, even when terms of service have been violated. As I write this review they are holding an apartment in my partner’s name off the market so as to avoid giving a refund. We vacated the apartment without staying a single night because it is a top floor apartment with NO WORKING AIR CONDITIONER. Do not be fooled by photos, the machine pictured does not cool the space, is operated by an electric key, so it cannot be on when you are out, and it does not remotely cool the space. After leaving it on for four hours the apartment remained hotter than the outside air. Due to cumbersome blackout curtains and small/ poorly placed windows the space did not even cool with just the windows opened. Boundless’s “host” walked us into the garret apartment without having been inside first herself, which means the space had sat in the sun all day baking to a higher temperature with the windows sealed. In future, during the summer, a more contentious host might make sure the space was ventilated or cooled somewhat before the guest’s arrival. If that’s too much to ask, then at least the only unit for air conditioning should be found in working order. It was not. Instead the filter was filthy and the machine operated as a mere fan, never cooling anything at all. Support for this issue was dismissive and disdainful. After attempts to “troubleshoot” involving photographing the unit (note: temperature itself cannot be photographed, just the settings), we were told to set the AC to a higher setting to not “stress the unit” (which is not a thing: units should be able to produce cool air and an air conditioner should be adequate for the space). This AC was not producing cool air no matter the temperature setting and sleep: the primary reason for staying in a lodging, was looking to be impossible. With no solution on offer from this scam agency, we booked another hotel down the street with working AC and elected to fly home early rather than search for new accommodations. We left the keys in the apartment as we completely vacated it, having disturbed nothing, so it was as rentable to another guest as it was to us. Boundless Housing made NO FURTHER RESPONSE to us or Booking.com until days later when they REFUSED TO REFUND anything. NOTE: I am in the US now with four more nights left on this scam reservation and they STILL REFUSE to refund a cent. There is no conceivable reason why they could not delist the apartment, acknowledge their mistake, fix their AC and then begin to make money legitimately with working appliances. Booking.com has also been less than helpful so far, allowing the agency to drag out their decision making process so as to deny our claim to a refund. We have spent hours on the phone with booking and we have even reached out directly to Boundless Housing, who laughed on the phone line while my partner made his request. This is an awful company posting images of non-working appliances, managing their properties in the laziest and most unhelpful way, and then taking money regardless of whether they deliver or not. DO NOT INVOLVE YOURSELF WITH THEM. And think twice before using Booking.com as a third party.

Stayed at an apartment managed by Boundless in Chiaia. The apartment was in an excellent location, was exactly as described in the listing, and was a great place. The hosts were extremely accessible and friendly. We were also given a guide with everything we needed to know and helpful recommendations. Will definitely be back with them in the near future.