Leroy Merlin Palermo Forum
Large Italian home improvement retailer with helpful staff and broad product range, installation services variable.
What customers love
- Knowledgeable multilingual staff, especially Ninni in kitchen department
- Wide product selection across departments and home improvement categories
- Professional installation services for air conditioning and appliances
Worth noting
- Kitchen installation team struggled with standard assembly; poor communication on specifications
- Self-service checkout system reduces personal interaction during shopping experience
Best for
DIY shoppers and home renovators seeking reliable products with knowledgeable English-speaking staff assistance.
Attribute scores
Recent reviews
Very helpful staff even if your Italian is quite basic.
A great experience to go shopping at Leroy Merlin for the first time. Really helpful staff, and a lot of products that we didn't expect to find.
Ninni was very helpful on showing me what I needed and walked with me to other departments. In addition his ability to speak English was a substantial plus.
Very nice, well-maintained and inspiring shop. Sometimes you can find exactly the plants you're looking for. Although this department is rather small. The automatic self-service payment = I don't like that at all, though. The nice thing about shopping and strolling around is the people you're dealing with. A smile here, a charming comment there! What this shop can't help: the tram stop is unfortunately a bit far away. For people without a car... but heavy shopping, a sporting challenge. Otherwise: great offer. Nice shop.
Dear store, I would like to express my deep gratitude to your employee Ninni Ciaccio.He helped us so much.The fact is that we don't speak Italian, but we had to buy a lot of things and deliver them in a short time.He helped us so much.Not only because of his kitchen department, but also because of his help, the air conditioner was installed and delivered to us on time. We really want to highlight his work.And professionalism.Thank you so much for having such specialists. As for the kitchen pickers.That's horrible.We didn't know that a small cupboard was for a dish dryer, we didn't quite understand because of the language barrier.They asked where to put the dish dryer.We said under the sink.And they put a big closet instead of a small one.Under the dryer.But it's not the right size for a large closet.They put a dish dryer in there with difficulty, and the cup dryer was just thrown in the trash.There were no handles for cabinets.We forgot to add it to the order.When the handles were inserted, all the doors rubbed against each other.THREE PEOPLE WHO ONLY DEAL WITH KITCHENS, could not put up normally a standard kitchen, 4 cabinets, in 2 hours of work.120 cm long.It’s really sad. As for the air conditioner installers, they're just great.Delight.Quickly, clearly.Competently.Guys, thank you very much.We were not given electricity at the time of installation, but everything is working.Virtuosos, bravo!Sorry, we don't know the names of the installers.All were on 12.03.2025.