BN Kursi
Established Latvian decorator supplier with strong product quality but variable customer service consistency.
What customers love
- Staff genuinely helpful and attentive to customer needs
- Good quality decorating and building materials selection
- Long-established business with loyal customer base
Worth noting
- Inconsistent service at till; rude staff member left customer waiting 30 minutes
- No refund policy even when items not received
Best for
Long-term customers seeking quality decorating supplies with knowledgeable staff assistance.
Attribute scores
Recent reviews
Very comfortable place to shop. On some products they are quite competitive.
Been shopping there for over 20 years. Staff super friendly. Not all speak English. Very helpful. Good quality items they sell.
I hope this message finds you well. I would like to share my feedback regarding my recent visit, as I believe it can help improve your customer service experience. During my visit, I was initially assisted by a young gentleman with glasses who was extremely helpful with my purchase and definitely deserves a 5/5 star rating for his outstanding service. However, my experience at the till with Eva P. (Employee ID: 289) was quite disappointing. I found her service to be rather rude when I was instructed to simply "go outside and wait." After waiting for 30 minutes without any further communication or guidance, I decided to request a refund. Unfortunately, I was informed that store policy does not allow refunds, even if the item was not received. I was again told to wait outside without any specific location provided. After an additional 30 minutes, I was finally approached again by the same young gentleman who had assisted me earlier, and he offered his help, for which I was grateful. It was a shame I didn’t catch his name, as he truly made a positive impact on my experience. While I would be inclined to leave a negative review based on this experience, I recognize that a rating of 1 star feels too low considering the positive interaction I had with the first staff member. Thank you for taking the time to consider my feedback. I hope it contributes to enhancing the level of service for future customers. Best regards,
It's closed for rebuilding until 2025. It was the best shop in area but then downgraded. I hope the best of reopening.
Staff are excellent after checking my UK QR and id let me into the store as I am English the lady in the store helped me find what i needed then passed me into another guy in the building materials section and he got everything i needed from there both staff spoke English and were so helpful thanks