Gym Plius
A Šiauliai gym that has faced persistent technical and operational problems following a recent rebrand.
What customers love
- Described as classy by at least one member
- Previously well-regarded under VS Express branding
- Reasonable equipment variety when machines are operational
Worth noting
- Fingerprint lockers and entry systems frequently malfunction, leaving members stranded
- Mandatory one-year membership and 3-day payment activation delays frustrate new members
Best for
Members willing to tolerate technical issues in exchange for a budget gym membership
What reviewers warned about
Issues raised independently by two or more reviewers of Gym Plius, with what to ask before you hire. These are reports by customers, not findings by Veted.
Fingerprint scanner delays and failures
Moderate2 reviewers, 2024-2025Two reviewers reported that the fingerprint access system takes significantly longer to register (approximately 4x slower) and frequently fails to read fingerprints, causing repeated access delays.
Ask before you hire: Ask to test the fingerprint scanner during a trial visit and inquire about average registration time and failure rates.
Locker door locking mechanism failures
Moderate2 reviewers, 2024-2025Two reviewers reported that lockers sometimes appear to open (make clicking sounds) but remain physically locked, leaving members unable to access belongings after showering.
Ask before you hire: Request documented records of locker malfunction complaints and repairs in the past 6 months.
Hotline support delays and disconnections
Moderate2 reviewers, 2024-2025Two reviewers reported that calls to the gym's hotline resulted in hours-long waits, call disconnections, and difficulty reaching staff to resolve access issues.
Ask before you hire: Ask about hotline staffing levels, average response times, and whether there are alternative contact methods for emergency lockouts.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
Classy.
The gym has gone downhill since changing from VS Gym to Gym+. You must scan fingerprint to enter the gym and gain locker access, this is the same as it was for VS Gym, but now it takes about 4 times as long for the fingerprint to register with their system and many times it will say fingerprint not read. Also sometimes now the system will pick a locker for you and the locker will click and sound like it opens but it does not. This is not fun when leaving the shower or being short on time to return to work. Additionally, let's hope you don't need to call the hotline for anything. It might be hours before you reach someone. Last week there was an issue with getting out through the turnstile and I got stuck inside the gym for over 50 minutes while calling the hotline, waiting on hold, and then the system hangs up the phone. I finally had someone answer and got into my car after almost one hour. Additionally many cable machines are now improperly adjusted or broken and 8 out of the 16 available treadmills are placed out of operation.Unacceptable. Get better Gym+, you can do much better.
It's not a bad gym, but the scummy tactics they use for new goers and the fact you HAVE TO get a 1 year subscription for it to even be cheaper Is a bit bad
Very bad experience. By they internal rules all memberships lasts for a year. Mine was took from previous club. What is absurd that after payment they need 3 working days to see the it and activate in the system! In 2024, really…?
Terrible. Every week the lockers or the access Doors stop working. When It was VS Express everything worked fine. Since Gym+ took over It is a Mess, sometimes you get out of the shower and you can not open the locker and you need to call and wait all wet. Bad experience, I wish It was VS Express again