Lightcity Housing

Ik heb al vele jaren een erg prettige samenwerking met Lightcity Housing. Wie ik ook spreek, de communicatie is erg prettig. Ik hoop nog erg lang met ze te mogen samenwerken!

What an absolutely abysmal place, don't be fooled by the positive reviews that have not yet experienced their full 'service offering' as a tenant. They try everything they can to screw you over with (no) repayments of unused utilities and not paying back your security deposit. Their business practices feel deceptive and do not align with what you would expect from a professional rental agency.<br><br>Make sure you know your rights under the Dutch legal system for example by using websites such as the one from Juridisch Loket.<br><br>This way they cannot screw you over. But be warned, it will take you some time and effort to be treated in line with Dutch law by this organisation.

I had a very positive experience with Lightcity Housing in Eindhoven.<br><br>I was very surprised by the effectiveness of the team. Service/ communication was generally quick and efficient. Mick was as specially helpful!<br><br>In the current difficult Eindhoven housing market, such professional and supportive service is highly appreciated!

I had a very disappointing experience with Lightcity Eindhoven.<br><br>I attended a viewing for a property in Veldhoven, after which both my partner and I were asked to provide sensitive documents, including payslips and identification documents. We submitted everything in good faith and in full.<br><br>Afterwards, I contacted the agency for an update and was told that our documents had been sent to the owner and that we would be informed of the decision. However, we never received any response, and later noticed that the property had already been rented out without any communication from their side.<br><br>I find this complete lack of communication highly unprofessional, especially considering the sensitive personal data that was requested.<br><br>Furthermore, when I requested the deletion of our personal data, I was informed that it would remain stored in their system. This raises serious concerns regarding compliance with GDPR, as personal data should only be stored for as long as necessary and for a clearly defined purpose.<br><br>Additionally, the overall experience gives the impression of a non-transparent selection process. As someone from Romania, I cannot help but question whether this may have influenced the outcome, given the complete lack of feedback or clarity.<br><br>Overall, a frustrating and non-transparent experience. I would advise others to be cautious when asked to provide personal documents.<br>Thank you for your response, but unfortunately it does not address the core issues of my experience with Lightcity Eindhoven.<br><br>I fully understand that submitting documents does not guarantee allocation of a property and that the final decision belongs to the owner. That is not the issue.<br><br>The problem is the complete lack of communication. Even if the process was not finalized, a simple update or courtesy message would have been expected, especially after requesting and receiving highly sensitive personal documents. Silence is not acceptable in a professional rental process.<br><br>Regarding personal data, your response remains unclear. Under GDPR, individuals have the right to request deletion of their personal data. Being told that my data would remain stored raises legitimate concerns, regardless of internal policies. Transparency here is essential, and in this case, it was lacking.<br><br>Additionally, being invited to contact you directly does not resolve the broader concern. Calling or discussing this further does not change the reality many applicants face — including the feeling that, despite meeting all requirements, some candidates are consistently overlooked without explanation. As a Romanian applicant, the lack of transparency and feedback only reinforces this concern, whether intended or not.<br><br>While you state that the process is based on objective criteria, the absence of any feedback or explanation leaves applicants with uncertainty and doubt. A more transparent and communicative approach would help prevent such situations.<br><br>I appreciate your reply, but my experience remains unchanged: poor communication, lack of transparency, and insufficient clarity regarding personal data handling.

Dit is het slechtste verhuurbedrijf ooit. Ze laten je allerlei vragen beantwoorden, vragen om je papieren en documenten, en alsof dat nog niet genoeg is, luisteren ze ook nog eens niet naar je. Ze vragen veel geld, maar bieden geen diensten aan. Dat lijkt me niet normaal. Ze zitten gewoon maar wat te doen op kantoor. Op de website staat dat de woningen te huur zijn, maar als je belt, zeggen ze dat ze al verhuurd zijn. Ik heb geprobeerd via hen te huren, maar ze helpen niet en bieden geen diensten aan.

I recently moved out after renting with this agency for 10 years, and I couldn’t have asked for a better experience. From start to finish, they made being a tenant incredibly easy.<br>Great communication, professional staff snd an easy check out process - I highly recommend them

We had been looking for a home since we arrive in the Netherlands but we have no luck of finding one until we meet Khalid from Lightcity Housing. He's been so accommodating, helpful and kind.

Meerdere keren contact gehad in de afgelopen 2,5 jaar. Lightcity Housing is de tussenpersoon voor mijn huurwoning. Communicatie telefonisch en via de mail loopt stroef. Belangrijke informatie word niet gedeeld of vragen worden niet beantwoord. Kan natuurlijk een keer gebeuren maar het blijft helaas bij ieder contact zo gaan. Facturen worden op tijd gestuurd, voor andere of aanvullende vragen lijken ze geen ruimte te hebben.

I had been searching for a house in the Netherlands for many months without success until I found Lightcity Housing BV and got in touch with Khalid.<br>They were very kind, professional, and supportive throughout the whole process. Thanks to their help, I was living in my new apartment in Helmond in less than two weeks. Highly recommended!

Ik heb 3,5 jaar een appartement in Veldhoven gehuurd via Lightcity Housing en heb een geweldige ervaring gehad. Vanaf het moment dat ik een appartement zocht tot aan mijn verhuizing stonden ze altijd voor me klaar en boden ze snelle en behulpzame service.