Brick Vastgoed

Outstanding experience. I have never encountered such a reliable realtor before. Super friendly, helpful, fast, and supportive. I feel completely well taken care of.

We're very satisfied with the service of the Team of Brick Vastgoed to rent a room for our son in Eindhoven. We enjoyed a swift and polite communication, well managed process and the final result. We're very happy to provide our recommendation.

Betrouwbaar en altijd vriendelijk!

Very professional rental agency with top notch communication. During the two years we rented our house with Brick Vastgoed we never had an issue from the first to the last day of our rental.

I rented an apartment through Brick Vastgoed and lived there for a little over a year. I can share both positive and negative aspects of my experience.<br><br>The initial process was smooth and efficient. The viewing went well, the agency responded quickly with their decision, and the paperwork and key handover were handled on time.<br><br>One thing that was never clearly communicated was the energy label of the apartment. It was not mentioned in the listing, not discussed during the viewing, and when I asked about it later, I was told there was no information available. This was surprising, as most rental listings in the Netherlands usually include this information.<br><br>Shortly after moving in, the stove was not working properly. The agency arranged a technician and eventually replaced it, which was handled relatively quickly.<br><br>However, communication around other issues was less effective. For example, after a technician visited, the lighting in the apartment stopped working. We were told someone would contact us, but no one did. When we followed up, we were told someone had tried to call us, even though we had no missed calls.<br><br>There was also a window that leaked during heavy rain. A technician attempted to repair it, but the issue continued. We reported that the window was still leaking, but no further action was taken.<br><br>A few weeks after we started living there, we experienced recurring problems with the shower drain. Even with regular cleaning and a drain filter, the water drained very slowly and sometimes came back up, which suggested the issue was deeper in the drainage system rather than a simple blockage. When we reported it, we were advised to deal with it ourselves using cleaning products.<br><br>At one point we also had mice entering the apartment through openings behind the radiators. When we reported this, we were told to contact pest control ourselves.<br><br>During the time we lived there, it often felt that tenants were expected to handle most issues independently, even when the problem likely existed before we moved in.<br><br>At the time I simply adapted to this, but after later renting through another agency I realized that communication and support can be very different. Some agencies provide updates when repairs are needed, help coordinate technicians, and take responsibility for structural issues in the property.<br><br>That said, the move-out process was straightforward. The inspection was quick, the deposit was returned, and the final utility adjustment was handled correctly. When our current Landlord Reference Letter while we were still living there, the agency also provided it quickly and without any issues.<br><br>Overall, the rental and move-out processes were efficient, but during the tenancy we often felt there was limited support with maintenance issues. I believe that if you rent a newer apartment without structural or building-related problems, you may have a much smoother experience since you likely won’t need to rely on the agency for resolving such issues

I think it’s one of the worst possible agencies to rent houses. They will give you an old house and expect a new house. Not to mention that their support during to 4 years of living there is equal to zero. Once they give you the keys you’re basically on this alone. My recommendation is to take pictures of EVERYTHING, even the scratches on the walls, reason for this is that they change employees, so the person who comes to do the inspection will assume you got the house in perfect condition and expect the same.<br>They will come with :”the sink floods after 2 minutes of running water “ from the small sink in the toilet. Check pipes , blockages, air filters before getting the house and report out immediately. If you’ll do it later you will be responsible for it. And they will charge you for cleaning around 400 euros after leaving the house, so make your decision, either hire a cleaner or don’t clean at all before delivering the house. The cleaning thing is also from the experience of my colleagues that had the same agency too, so it seems to be a pattern. If your floor has walking steps, 400 euros! In my case i had left the fridge frozen so i guess that was a bit more work, but we had cleaned windows, toilets etc and still 6 hours of cleaning?! Bullshit! Can’t say that you should avoid this agency cus there are no houses in NL, but if you can, please do! Stay safe out there!<br>Ahh, not to mention , they will insist on visiting the house even when you disagree for various reasons (you can’t wait for them at home cus they cancel appointments too) to rent it to other people, they will come with laws and articles, my advice check your own articles, no one can force you to view the house as long as you’re paying for it. When it’s convenient to them they will play the law game, my advice is to read your articles yourself and respond with the same language.<br><br>After Brick answer:<br>Hi Brick,<br><br>First of all YOUR answer is emotional and demeaning:”we don’t understand how someone can live in these conditions “.<br>When I went in the house I was told that some items are not perfect and that will be taken into account when I’ll give back the home, there are pictures and a report that shows the condition of the house. Not a brand new one for sure.<br>When it comes to visiting the house for viewings, your collaboration was what was missing as I was proposing times that I would be available and you insisted that I cannot do that, meaning you could visit anyway, where legally speaking, you can enter the home only on emergencies, like water leaking, fire etc. not because you want to rent the house the month after, you must know by now because I mentioned this by mail several times since you kept insisting on viewing the house. Also, your communication even by phone, in these four years has been purely detached, no care on the struggles that I as a tenant had, trying to cover your responsibilities in articles and laws that if you go and check, are not always correct. So I have reported out the issues they simply were never considered by you. You use these tactics to intimidate and people who don’t have experience, feel the pressure to get in a legal hurdle for the smallest things. Again, NOT collaborative.<br>By law, if you give me a depreciated house you can’t expect a new one. Also, you rent a house without furniture, however you charge for damage of Luxaflex which is in theory furniture (not walls) , if you are renting Luxaflex too, there should be a part in the contract taking into account acceptable depreciation. That thing has been depreciating before I went in the house 4 years ago so it’s unfair that I pay for damages alone.<br><br>In the end the answer you gave is simply pathetic and not based on fairness or reality, but in the interests to cover your mistakes since you care for a good review, it’s defensive.There are other bad reviews and guess what? They all say the same so it’s a pattern.<br><br>Lastly, I’ve lived in different countries and I have exchanged many houses, you still win the price of the worst house agency in my experience! Congratulations!

A big thank you to Brick Vastgoed for their help in finding accommodation for our son! Thank you for your invaluable assistance and well done for your speed: I would definitely recommend them.

Smooth and easy process, with great people!