Friendly Housing

If you are a tenant of Friendly Housing, contact Huurteam Eindhoven to get advice on how to reduce your rent, get a refund for your service costs and claim back other illegal charges from this unlawful agency.<br><br>I was a tenant of Friendly Housing and I can confirm that they operate illegally:<br><br>- Friendly Housing illegally overcharge costs to unsuspecting tenants. In every contract, the rental cost is broken down in 2 parts: basic rent & service costs.<br><br>Basic rent: The amount of basic rent is determined by a list of criteria that the house has to fulfill. If these criteria are not met, then the tenant has the right to request rent reduction.<br><br>Service costs: The amount of service costs for a student room is typically 70-80 euros / month, but Friendly Housing always charge excessive service costs. In my case they charged 240 euros a month. With the help of Huurteam Eindhoven, I claimed back 2600 euros in service costs for the period of 2 years, without having to go to court.<br><br>- Website Charge: In every contract Friendly Housing charges 15 euros / month for the website. Dutch Legislation over rentals prohibits such charges. Every tenant has the right to claim these costs back. I used the services of Huurteam Eindhoven who helped me claim back 645 euros from Friendly Housing, without even having to go to court.<br><br>- Discrimination & Harassment: When I demanded my overpaid service costs, the landlord in cooperation with Friendly Housing arranged that other tenants bully me in order to force me to move out of the house. The manager of Friendly Housing Stefan Kusters is liable for this. This has been documented in recorded conversations. The case is that I am a person with a disability and the bullying I was subjected to damaged my health. For this reason, I am preparing a legal case against Friendly Housing for discrimination, harassment and breach of contract.<br><br>- Undesirable tenant behaviour: In the house that I lived, bullying and violence between tenants was taking place, to the extent that the Police had to be repeatedly called. Although I complained in writing to Friendly Housing, the agency did not do anything to address this issue.<br><br>- Withheld deposit: Friendly Housing withheld my full deposit after moving out, by making false undocumented claims about damages to the room (e.g. dirty curtains). Due to this another court claim has been initiated.<br><br>- Mice Infection: The house was infected with mice, and although I complained to Friendly Housing, the agency did not do anything to disinfect the house.<br><br>- Cleaning: Friendly Housing charged me for a cleaning service, however the cleaning personnel never showed up regardless of repeated requests from the tenants. This made the issue with mice even worse.<br><br>In my opinion the responsible authority should investigate this agency in terms of fraudulent operation and breach of acceptable standards of business practice.<br><br>If you are a tenant of Friendly Housing, contact Huurteam Eindhoven to get advice on how to reduce your rent, get a refund for your service costs and claim back other illegal charges from this unlawful agency.

We had an excellent experience with Friendly Housing , a professional and empathic team. They responded quickly and clearly to our emails , communication was excellent throughout the accommodation search , key handover and check-out process. I highly recommend their services.

Friendly Housing sind die SCHLIMMSTEN Vermieter, die ich je erlebt habe!!<br>Ich habe eine möblierte Wohnung für 6 Monate über sie gemietet.<br>Die Wohnung war komplett verdreckt, als ich sie zum ersten Mal betrat. Der Restmüll des Vormieters war noch im Mülleimer, komplett verschimmelt. Den musste ICH dann entleeren! Der ganze Boden voller Dreck und unidentifizierbaren Flecken. Der Kühlschrank total verdreckt. Fleckige, verdreckte Matratze. Popel am Bettkasten. Eine Schicht an Hautschuppen-Schleim auf dem Boden der Dusche. Flecken in den Waschbecken. Es war wirklich schrecklich.<br>Ich habe 100 mal versucht, Friendly Housing diesbezüglich zu kontaktieren. Sie haben mich einfach ignoriert!<br>Ich musste vor meinem Einzug 300€ für ein ‚Final Cleaning‘ zahlen! Das es offensichtlich NIE GAB! Das Geld habe ich natürlich nie wieder gesehen.<br>Ach ja, und wir hatten einmal einen Wasserrohrbruch im Haus, der alle Räume durchflutete. Friendly Housing war über ihre EMERGENCY Nummer leider nicht zu erreichen. ‚Diese Nummer ist nicht vergeben‘… Der Rohrbruch ist in einer Wand passiert, dementsprechend konnte kein Vermieter etwas dafür. Das bestätigte mir auch der anwesende Handwerker, der über die schlechten Bau des Hauses herzlich gelacht hat. Dennoch versuchte Friendly Housing den Schaden danach über MICH abzurechnen!!!<br>Friendly Housing sind Betrüger und ich kann von ganzem Herzen leider nur von ihnen abraten!!!<br>Andere Studenten, die eine Wohnung über Friendly Housing mieteten, machten noch schlimmere Erfahrungen. Ihre Wohnungen waren noch verdreckter und sie hatten RATTEN in ihren Wohnungen!!

IF YOU ARE A TENANT WHO HAS BEEN SCAMMED BY FRIENDLY HOUSING, PLEASE RE-POST THIS GUIDANCE IN YOUR REVIEW.<br><br>(The guidance explains how to claim back money from Friendly Housing. These are legal actions you can take without fear of eviction or any legal consequences, as tenants are protected by Dutch tenancy law).<br>-------------------------------------------------------------------------------------------------------<br>PART I: SCAM EXPLANATION.<br><br>- Friendly Housing illegally overcharge costs to unsuspecting tenants. In every Dutch tenancy contract, rental costs are broken down in 2 parts: Basic rent & Service costs.<br><br>- Basic rent: The amount of basic rent is determined by a list of criteria that the house has to fulfill by Dutch law. If these criteria are not met, then the tenant has the right to request rent reduction.<br><br>- Service costs: The amount of service costs for a student room is typically 70-80 euros / month, but Friendly Housing always charge excessive service costs. In my case they charged 240 euros a month. At the end of every year, the landlord is obligated by law to provide a settlement for unused service costs.<br>>Action: ''With the help of Huurteam Eindhoven, I claimed back 2600 euros in service costs for the period of 2 years, without having to go to court.''<br><br>- Website Charge: In every contract Friendly Housing charges 15 euros / month for the website. Dutch Legislation over rentals prohibits such charges. Every tenant has the right to claim these costs back.<br>>Action: ''I used the services of Huurteam Eindhoven who helped me claim back 645 euros from Friendly Housing, without having to go to court.''<br><br>- Withheld deposit: Friendly Housing withheld my full deposit after moving out, by making false undocumented claims about damages to the room (e.g. dirty curtains).<br>>Action: ''When checking in take photos of the condition of all items in the room and register them in an inventory. At the end of your tenancy, before checking out, a pre-inspection has to bee carried out where the real estate agent has to to notify you of what repairs need to made. Consult the Huurteam on how to prepare for the pre-inspection and document the condition of all items using photos. If Friendly Housing doesn't carry out a pre-inspection or falsify the condition of items at check out, you have the right to sue them (covering all legal costs using Rechtsbijstand: 150-250e) and claim your deposit + legal expenses back.''<br><br>-------------------------------------------------------------------------------------------------------<br>PART II: HOW TO GET YOUR MONEY BACK.<br><br>If you are a tenant of Friendly Housing, contact Huurteam Eindhoven (free legal support) to get advice on how to reduce your rent, get a refund of your service costs and claim back other illegal charges from this unlawful agency in 3 easy steps:<br><br>Step 1. Invite the Huurteam agent to inspect your house & room.<br><br>Step 2. Following from the inspection, the Huurteam will make a calculation for rent reduction, amount of service costs and further charges withheld.<br><br>Step 3. The Huurteam will send a legal letter to the landlord, and demand a payment otherwise the case will be forwarded to the Tribunal for a cost of 25 euros (for you). The landlord will be forced to reach a settlement and pay up immediately to avoid further legal expenses at the Tribunal (which are very high for them).

I booked a room here when I participated in an exchange program from Türkiye, but they are very unprofessional, they never respond to emails, the radiator in the room I booked wasn't working, the temperature was 11 degrees, even basic needs like heating were a problem, I'm not even going to mention the other problems, I could list 10, the only plus is that they paid my deposit immediately on the date they said, other than that, I will never book a room here again. I recommend it to anyone who wants to, but if it's your last resort, book a room here. Other than that, I would never recommend booking a room here.

Cathy was very helpful. Everything went well and they helped us out when we had problems.

Very polite and effective agent. Smooth handing over process. Very fair agreement. The apartment condition corresponds to the photos without any deviation. I fully recommend engaging this real estate agency.