The Flooring Company
Customer reviews are limited, verify references directly before hiring.
Worth noting
No recurring concerns found across reviews.
Best for
Standard residential work with prior reference checks.
What reviewers warned about
Issues raised independently by two or more reviewers of The Flooring Company, with what to ask before you hire. These are reports by customers, not findings by Veted.
Non-responsiveness after payment received
Serious5 reviewers, 2025-2026Five reviewers report that calls, messages, and in-person visits were ignored or met with days-long delays after deposit or full payment was made (reviews 3, 4, 6, 9, 11).
Ask before you hire: Request written communication policy and ask for a named contact with guaranteed response time in writing.
Work left incomplete for months
Serious4 reviewers, 2025-2026Multiple reviewers report jobs remaining unfinished 2–12 months after payment. One reviewer waited 2 months (review 3), another 3 months (review 7), another a full year (review 8), and another 2 months (review 11).
Ask before you hire: Ask for three recent client references and contact them about project completion timeline.
Defective installation: uneven floor, poor finish
Moderate4 reviewers, 2024-2026Four reviewers report sloppy workmanship including floor not level in places, loose baseboards, bumps/undulations in laminate, and poor finishing (reviews 12, 13, 14). Review 13 notes subfloor leveling was not done properly.
Ask before you hire: Ask to see photos of completed recent jobs and request a written warranty on floor levelness and finish quality.
100% upfront payment demanded
Moderate3 reviewers, 2025Two reviewers report the company demanded full payment before work began; one explicitly warns against paying 100% upfront (reviews 9, 11). Review 12 confirms full payment prior to installation.
Ask before you hire: Ask in writing what deposit percentage is required and what payment schedule is standard.
Missed appointment deadlines (4+ hours late, multiple no-shows)
Moderate3 reviewers, 2025-2026Two reviewers report installation crew arriving 4 hours late and multiple broken appointment commitments (reviews 4, 6). One reviewer (review 12) reports installer sent only days before move-in despite months advance notice and expressed timeline.
Ask before you hire: Request a written appointment and timeline confirmation, with stated consequences for late arrival or cancellation.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
Simply the most shocking experience. Do not work with them, they are serial liars and do never return your calls. The quality is average and work still unfinished (3 months after). I ended up having to go to the store to confront them but Jim violently kicked me out of his store. My kids (2 and 4) and I are still in shock. Feel free to reach out, very happy to share my experience and spare anyone this absolute hell
If there were negative rating options i would have provided this company as such. Disrespectful father and son, who don’t answer on phone calls, ask for money upfront, and once paid, they disappear. Our flooring is incomplete and it’s been a whole year we follow up with them but they are that rude to not respond or fix. DO NOT WORK WITH THESE PEOPLE. Btw, other than the unfinished work, their workers damaged our walls and window stones, as well as our staircase! Jim and Boris, we were very patient with you and we avoided messing with your reputation but this is well deserved at this point.
The work is mediocre and the customer service is awful. Jim and Boris can be reached easily when they want to sell you something, but as soon as problems arise, they will not answer the phone anymore. This company asks for 100% down payment. Don’t do it. It has been 2 months, and I’m still waiting for them to fix this floor. No one calls back or answers my phone calls. Truly awful company which you should avoid 0 stars
Very disappointed with the flooring company. Made the order months in advance of new home being delivered, paid full amount prior to installation, and communicated my timeline expectations (incl. When they can start work, and when I need to move in). They did not send someone until a few days before move-in time, and one of the more junior installation guys used the tight timeline to justify bad quality installation: Floor leveling was not done properly by the first person, and the installation was sloppy. The laminate is not perfectly level in some areas and it is very noticeable. When I see imperfections at home, to this day I am very upset especially because of the premium pricing.
Very honest review Good - after some suffering for the process, we are happy with the floor. The guy that they contract for the herringbone installation is a true professional. The contractor that installs plank floor is less good, but still acceptable. Bad - communication is very poor and also planning had not little hiccups. The very bad aspect is that they sold us too much floor (I told them math was wrong, but hey, they are the experts) then promising to get it back and refund for the extra if any left. We ended up with 14 m2 still packed (I guess my math was right) for a total of c. 750euro we should have get back.... they completely disappeared and ghosted us, no chance to make a contact. To have the money back we have started legal procedure. One more thing to add to the very busy period of starting a new house I strongly recommend not to pay 100% in advance as they ask given this experience